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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Domaintransfer To Stevie Doesn't Work

    By divries,
    • 2 replies
    • 741 views

  2. [Solved] Dominio

    By rutaca,
    • 5 replies
    • 839 views

  3. [Solved] Dommain not updated

    By csalem,
    • 2 replies
    • 725 views

  4. [Solved] Don't Work Ftp

    By antonz,
    • 4 replies
    • 1.1k views

  5. [Solved] donacion y no me llega correo

    By jose eduardo,
    • 1 reply
    • 409 views

  6. [Solved] donate 1€

    By petra.dmb,
    • 1 reply
    • 407 views

  7. [Solved] Donate For Stevie

    By heliohostuzol,
    • 2 replies
    • 544 views

  8. [Solved] Donate Via A Friend

    By affestat,
    • 8 replies
    • 1.3k views

  9. [Solved] Donated

    By daisycity,
    • 1 reply
    • 672 views

  10. [Solved] Donated - please help to move from Johnny to Tommy

    By lsvcam,
    • 4 replies
    • 6.2k views

  11. [Solved] Donated for moving, checking it's linked

    By Mathieu,
    • 1 reply
    • 647 views

  12. [Solved] Donated without receiving invitation

    By Layneee,   
    • 1 reply
    • 1.2k views

  13. [Solved] Donated, but Tommy invitation email "code is invalid"

    By gawmonster,
    • 0 replies
    • 986 views

  14. [Solved] Donated: Plesk migration

    By niemen,
    • 5 replies
    • 1.2k views

  15. [Solved] Donating problem

    By Guest hblive,
    • 4 replies
    • 642 views
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