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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. No sign up email

    By denegcon,
    • 1 reply
    • 494 views

  2. [Solved] SMTPAuthenticationError using Django

    By tdevries,
    • 5 replies
    • 3.7k views

  3. [Solved] Relocating: Remove Account on Lily

    By Ookma-Kyi,
    • 1 reply
    • 613 views

  4. Increase php limits for typo3

    By huberret,
    • 5 replies
    • 1.4k views

  5. [Solved] Delete Hosting Account

    By RH9,
    • 1 reply
    • 853 views

  6. Increase Storage

    By Zillionp,
    • 4 replies
    • 1.3k views

  7. [Solved] Adding a domain

    By ayur,
    • 2 replies
    • 762 views

  8. [Solved] Setting my domain name

    By paulbieniek,
    • 1 reply
    • 649 views

  9. [Solved] please add my domain

    By m1crocat,
    • 1 reply
    • 848 views

  10. [Solved] Add domain to account on Lily server

    By Ookma-Kyi,
    • 2 replies
    • 694 views

  11. [Solved] Domain change

    By rockygl,
    • 1 reply
    • 557 views

  12. CPU load and 504 Gateway Time-outs

    By spacemonkey95,
    • 1 reply
    • 588 views

  13. [Solved] Increase storage space

    By huberret,
    • 6 replies
    • 1k views

  14. Krydos... Unable to log in since you removed those 5 domains...

    By skullys,
    • 2 replies
    • 767 views

  15. SFTP connection fails on tommy

    By huberret,
    • 4 replies
    • 925 views
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