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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved]Can't configure DNS A

    By ebio,
    • 1 reply
    • 598 views

  2. [Solved] Account renew problem

    By craziks,
    • 1 reply
    • 588 views

  3. [Solved] Problem unarchiving & renewing my account

    By sagnik,
    • 2 replies
    • 637 views

  4. [Solved] Cannot find email to move to Plesk

    By sr229,
    • 1 reply
    • 560 views

  5. [Solved] Account suspended inactivity

    By israeliiptv,
    • 3 replies
    • 689 views

  6. Server change

    By tprudolf,
    • 1 reply
    • 507 views

  7. [Solved] Unable to unarchive my account

    By mafincho,
    • 3 replies
    • 681 views

  8. renewing my account

    By vascoambrogi,
    • 1 reply
    • 536 views

  9. Restart/wipe my account

    By jukkas,
    • 1 reply
    • 452 views

  10. hey, can you renew my account?

    By Palpale,
    • 1 reply
    • 519 views

  11. [Solved] Main domain change please

    By YetAnotherDisplayName,
    • 1 reply
    • 503 views

  12. [Solved] Adding a domain to my account

    By christopher735,
    • 1 reply
    • 567 views

  13. Add another domain

    By benard,
    • 1 reply
    • 533 views

  14. [Solved] Change subdomain

    By visionm,
    • 3 replies
    • 765 views

  15. [Solved] ADD DOMAIN

    By yasky,
    • 2 replies
    • 782 views
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