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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 1.3k views

  2. Unable to unarchive account

    By TypoMustakes,
    • 1 reply
    • 552 views

  3. [Solved] CHANGE DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 727 views

  4. [Solved] JSP/JAVA

    By rodrigom,
    • 1 reply
    • 602 views

  5. [Solved] Need help with account renewal

    By vir,
    • 1 reply
    • 644 views

  6. [Solved]Can't configure DNS A

    By ebio,
    • 1 reply
    • 599 views

  7. [Solved] Account renew problem

    By craziks,
    • 1 reply
    • 589 views

  8. [Solved] Problem unarchiving & renewing my account

    By sagnik,
    • 2 replies
    • 637 views

  9. [Solved] Cannot find email to move to Plesk

    By sr229,
    • 1 reply
    • 560 views

  10. Server change

    By tprudolf,
    • 1 reply
    • 507 views

  11. [Solved] Account suspended inactivity

    By israeliiptv,
    • 3 replies
    • 689 views

  12. [Solved] Unable to unarchive my account

    By mafincho,
    • 3 replies
    • 682 views

  13. Restart/wipe my account

    By jukkas,
    • 1 reply
    • 452 views

  14. renewing my account

    By vascoambrogi,
    • 1 reply
    • 536 views

  15. hey, can you renew my account?

    By Palpale,
    • 1 reply
    • 519 views
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