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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. site not working

    By Terru Ku,
    • 2 replies
    • 523 views

  2. Johnny Account

    By hestia66,
    • 13 replies
    • 1.5k views

  3. [Solved] Problematic digital certificate

    By zeldafan,
    • 3 replies
    • 727 views

  4. [Solved] It looks like something went wrong

    By goolgo,
    • 1 reply
    • 475 views

  5. [Solved] delete added domain request

    By itray25,
    • 2 replies
    • 719 views

  6. [Solved] Add domain and subdomains

    By pylmichael,
    • 1 reply
    • 429 views

  7. [Solved] Website Error.

    By forgeekdoing,
    • 1 reply
    • 626 views

  8. [Solved] Please add domain

    By gabalv,
    • 1 reply
    • 455 views

  9. Website error

    By rmersive,
    • 2 replies
    • 617 views

  10. [Solved] Please reset my host

    By hello2,
    • 1 reply
    • 620 views

  11. [Solved] Account not opening

    By sg7652660,
    • 1 reply
    • 463 views

  12. service stop

    By beoutq,
    • 0 replies
    • 404 views

  13. [Solved] Im new i wan't to host a java here how?

    By cm122927,
    • 1 reply
    • 438 views

  14. [Solved] Add a domain

    By azubriy,
    • 1 reply
    • 655 views

  15. Cannot read properties of undefined (reading 'state')

    By noirballista,
    • 4 replies
    • 614 views
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