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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Change Servers and Move Website

    By nonstate,   
    • 3 replies
    • 1.3k views

  2. [Solved] Change Site`s Free Domain

    By ashrafjp,   
    • 2 replies
    • 1.3k views

  3. [Solved] Change subdomain

    By visionm,
    • 3 replies
    • 764 views

  4. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 717 views

  5. [Solved] change the domain

    By ncatey1,   
    • 1 reply
    • 423 views

  6. [Solved] Change the domain

    By citytop,   
    • 1 reply
    • 468 views

  7. [Solved] Change the domain from saleh-hr.com to devs-zone.com

    By hayahsocial2024,
    • 2 replies
    • 695 views

  8. [Solved] change the main domain

    By streamer,
    • 6 replies
    • 1.1k views

  9. [Solved] Change the subdomain name

    By misternas,   
    • 3 replies
    • 751 views

  10. [Solved] Change TLD to a subdomain

    By lordsterben,
    • 3 replies
    • 383 views

  11. [Solved] Change to main domain

    By geobar,
    • 1 reply
    • 457 views

  12. [Solved] Change username

    By Sn1F3rt,
    • 14 replies
    • 2.5k views

  13. [Solved] Change Username

    By nhalan,
    • 8 replies
    • 1.5k views

  14. [Solved] Change Username

    By paulbird,   
    • 3 replies
    • 2.4k views

  15. [Solved] Change your domain

    By andrealvess11,
    • 3 replies
    • 732 views
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