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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Please change my main domain

    By svpukha,
    • 1 reply
    • 516 views

  2. [Solved] Plesk cannot access

    By jason97965,
    • 1 reply
    • 712 views

  3. [Solved] account reset

    By Guest hunterp11,   
    • 3 replies
    • 579 views

  4. [Solved] Subdomain Add

    By walterpowell,
    • 2 replies
    • 566 views

  5. [Solved] Add my Domain to my heliohost control panel

    By msbsurfi,   
    • 1 reply
    • 933 views

  6. [Solved] Johnny down ?

    By dahuhunter,
    • 4 replies
    • 742 views

  7. [Solved] Wordpress not working

    By caiquedb,   
    • 1 reply
    • 518 views

  8. [Solved] It is possible to change to Cloudflare NS?

    By lgv10,
    • 3 replies
    • 823 views

  9. [Solved] I need to add some subdomains to my account. How can I do that?

    By abohamza,   
    • 4 replies
    • 982 views

  10. [Solved] Error

    By mytrosuper,
    • 2 replies
    • 585 views

  11. Reset my Account, please ! lol

    By wos83,
    • 1 reply
    • 429 views

  12. [Solved] Change for Default Domain, Please

    By wos83,
    • 1 reply
    • 441 views

  13. [Solved] Not able to login into wordpress

    By y2asafemeds,
    • 11 replies
    • 1.2k views

  14. [Solved] nodejs app didn't refresh

    By mricardi,
    • 2 replies
    • 547 views

  15. [Solved] Add a domain

    By msbsurfi,
    • 1 reply
    • 703 views
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