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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. [Inactive] Websites Down ! Please help

    By vivekrajan007,
    • 2 replies
    • 133 views

  2. [Solved] ADD DOMAINS AND DELETE OTHERS PLEASE

    By osmaralvarez6911,
    • 1 reply
    • 124 views

  3. [Solved] Add New Domain

    By zerajerzasouma14,
    • 1 reply
    • 102 views

  4. [Solved] Add new domain

    By coralsherwin2,
    • 1 reply
    • 112 views

  5. [Solved] creeate a new domain

    By coralsherwin2,
    • 1 reply
    • 106 views

  6. [Solved] Website not resolved

    By autamation,
    • 2 replies
    • 121 views

  7. [Solved] create a new domain

    By coralsherwin2,
    • 3 replies
    • 179 views

  8. [Solved] Backup of database

    By funslemmens,
    • 2 replies
    • 128 views

  9. why show me this login page, whe I go to my url web site

    By osmaralvarez6911,
    • 5 replies
    • 237 views

  10. [Solved] Add subdomain

    By constanzaabar1,   
    • 1 reply
    • 139 views

  11. [Solved] Website can't be reached

    By codename25,
    • 1 reply
    • 123 views

  12. [Solved] Login issue but using correct credentials / Problème de connexion avec mes identifiants

    By chicfriperie,
    • 2 replies
    • 152 views

  13. [Solved] Subdomain request for account microman5252

    By microman5252,
    • 2 replies
    • 200 views

  14. [Solved] Website and Webmail down on Tommy

    By kittforhire,
    • 3 replies
    • 232 views

  15. [Inactive] Website and fttp down on Tommy. DNS problem?

    By alden,
    • 5 replies
    • 217 views
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