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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9948 topics in this forum

  1. [Solved] Did the tommy ip change?

    By christopher735,
    • 3 replies
    • 554 views

  2. Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 356 views

  3. [Solved] Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 455 views

  4. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 433 views

  5. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 414 views

  6. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 920 views

  7. Plesk Default Page

    By dahuhunter,
    • 4 replies
    • 773 views

  8. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 601 views

  9. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 518 views

  10. Cannot login on Johnny - Invalid user/password

    By paladino,
    • 1 reply
    • 557 views

  11. [Solved] Reset Account

    By miniurl,
    • 7 replies
    • 1.1k views

  12. CREATE NEW SUBDOMAINS

    By orca,
    • 9 replies
    • 1.2k views

  13. MariaDB: Inter-database foreign keys

    By sagnik,   
    • 2 replies
    • 804 views

  14. [Solved] Domain personal

    By ramel,
    • 2 replies
    • 503 views

  15. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 548 views
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