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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. supression

    By spectro,
    • 1 reply
    • 404 views

  2. [Solved] Add domain

    By dramadan,
    • 1 reply
    • 467 views

  3. [Solved] Addon Domain request

    By manhojoung,   
    • 2 replies
    • 524 views

  4. [Solved] Wipe my account

    By juan4558,
    • 1 reply
    • 510 views

  5. Upload database

    By microlinegr,
    • 1 reply
    • 429 views

  6. 504 during python script through a cgi link

    By ebgds,   
    • 1 reply
    • 540 views

  7. [Solved] Lets Encrypt doesn't cover my webmail access

    By matyka,
    • 1 reply
    • 588 views

  8. [Solved] Change Main Domain

    By hsnfirdaus,
    • 1 reply
    • 501 views

  9. [Solved] Subdomain request

    By jonahm,
    • 1 reply
    • 471 views

  10. . htaccess options?

    By Guest DmC,
    • 1 reply
    • 489 views

  11. [Solved] domain change

    By Guest hunterp11,
    • 1 reply
    • 620 views

  12. [Solved] Add a new domain

    By earthyshapes,
    • 2 replies
    • 527 views

  13. [Solved] Secondary domain

    By Guest DmC,
    • 1 reply
    • 501 views

  14. [Solved] Wipe my account

    By foxyedu,   
    • 1 reply
    • 486 views

  15. [Solved] Direct link on SVG gives me 404

    By Guest DmC,
    • 2 replies
    • 539 views
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