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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. [Inactive] Django-Website Error

    By n2d07013,   
    • 1 reply
    • 1k views

  2. [Inactive] django: mysterious 'gianluca' module

    By spoerri,
    • 1 reply
    • 216 views

  3. [Inactive] Domain

    By fcfbin,
    • 2 replies
    • 197 views

  4. [Inactive] domain add

    By coralsherwin2,
    • 3 replies
    • 170 views

  5. [Inactive] Domain Change

    By juris,   
    • 1 reply
    • 1k views

  6. [Inactive] Domain Name Change

    By kezia,
    • 2 replies
    • 255 views

  7. [Inactive] Domain removal

    By akel,
    • 2 replies
    • 186 views

  8. [Inactive] Domain Transfer

    By lalsuman,
    • 5 replies
    • 304 views

  9. [Inactive] Drupal Installation Issue

    By tromble,
    • 2 replies
    • 639 views

  10. [Inactive] Email Access

    By syncr,   
    • 1 reply
    • 1.4k views

  11. [Inactive] Email servers - not sending

    By rebal15,
    • 5 replies
    • 1.4k views

  12. [Inactive] Emails Not working on my domain

    By seintitus,
    • 1 reply
    • 763 views

  13. [Inactive] Enable Golang and Java

    By painless,   
    • 1 reply
    • 780 views

  14. [Inactive] Error 500 On Johnny + No Panel Access

    By ezugaru,
    • 14 replies
    • 1.7k views

  15. [Inactive] Error 503 Service Not Available When Accessing Domain

    By arsinx,   
    • 2 replies
    • 797 views
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