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Good morning. Yes, I would like a temporary increase so that I can transfer my site.

Krydos may be able to assist with this.

Krydos may be able to do this for you. I wouldn't be surprised if the execution time is an issue as well restoring a backup like that (we've been known to temporarily raise it for installs like this, but it would need to be reduced again after installation).

PHP version 8.1.27. Wordpress with elementor and Astra.

Lost access to my email and trying to reset root password for my vps

I'm not sure what is going on here...it looks like Apache is looking for the file in the wrong place. The folder /var/www doesn't exist on a Plesk server, it should be /home/<domain>/httpdocs From your logs: GET /cgi-bin/test.py HTTP/1.0 AH01264: script not found or unable to stat: /var/www/cgi-bin/test.py Krydos will need to investigate.

Remote access enabled. host=65.19.141.77 port=5432 username=kyael_admin dbname=kyael_inhouses password=<set in Plesk>

Unsuspended

This support request is being escalated to our root admins.

Hi all, I've read on the forum that it's possible to allow remote access on our PostgreSQL databases. Sorry if this is the wrong place to post, I couldn't find where the requests were originally posted. host=65.19.141.77 port=5432 username=kyael_admin dbname=kyael_inhouses Thanks! Richard

Hi there, yesterday Krydos gave me some good advice on avoiding the high load in the future, I'll implement this. The topic was marked as "solved". That is why I am opening a new topic. My account is still suspended (I guess you forgot to reactivate). Can you please reactivate? I'll implement the changes asap and hope it helps. Thanks, Jochen

I followed the instructions mentioned on https://wiki.helionet.org/tutorials/python But still my page shows 404 Please guide what am i missing or doing wrong Thanks

What version of PHP are you using? Also, be aware that WP often results in load suspensions due to its poor design, especially if your site uses plugins. Sites using elementor, woocommerce, or wordfence are extremely prone to suspension for load, but other extensions can cause it as well. We've even seen vanilla WP get suspended because it's really inefficiently written. Please be mindful of your load when using WP. You can monitor it here: https://heliohost.org/dashboard/load/

@MoneyBroz If he donates now through the tommy option on the signup page, it should just send the invite automatically since you deleted his account. The manual verification and invite is only needed if the user currently has a Johnny account when they donate.

Ok, thanks a lot. I think I already found some code to use a pidfile to check if it is running and also to kill.

Good morning. I want to import a 250MB backup with all in one wp migration on Wordpress and the limit is 50MB. Can you increase this limit so that I can import the backup. THANKS

Yep, at the time of your suspension there were 5 readMeter.py running. Just have the new readMeter.py file check for already running instances of itself and kill them if they exist.

Account deleted. Make sure to post the transaction ID if you donate for the tommy account so we can verify it.

I was wondering if someone could delete my hosting account, as I want to create a new one with a different username, and I want to use tommy, so I was going to donate the $1 and get an invite.

Added

Deleted. Thank you for using heliohost.

Just want to express my gratitude about how great is the the hardwork and effort you guys put into running this service, and it has helped me to kickstart my project without breaking my bank for buying a paid service. I've done a lot of experimental stuff such as exploring, HTML, CSS and etc. to sharpen my skillset as an IT tech savvy. I couldn't achieve my milestone without the work you guys put in. Thanks again!

Hi, i dont need my account anymore so feel free to delete it, my username is: lsaadmin Thank you for your service. Have a nice day.

Good morning. I have my own domain name. I would like to use it with your hosting. Thank you

If you mean you want to send us a check or cash, no. We only take electronic payment (Paypal or crypto, as above) as we have no office. For very large donations (>$100) I believe we've taken checks sent to our registered address, but it can take months to actually receive them since nobody who runs HH is actually there (HelioHost has no physical presence beyond a rented server rack). We can provide a receipt for a donation for tax purposes, though I'm not sure we ever have beyond what you get from Paypal. Also, a Tommy account is technically given as a thank you gift for a donation, not as a service offered for sale, and as such they aren't really something that can be invoiced in the conventional sense. The service itself (shared hosting) is completely free, it's just that non-donors end up on a different server. The servers are functionally identical at the moment, and (rather ironically) the free one is actually faster right now. We could likely send an invoice for a VPS if you wanted to do that as they are sold as a subscription service, but it would still require electronic payment and we usually require a 6 month commitment for nonstandard payment on VPSes.