All Activity

username: sandeepa097 I would like to move to a VPS server from tommy. Do i need to delete my account and re-sign up or is it possible for you to moving the account?

mail cannot be added as a subdomain. It is reserved by the system. However i can add something like mails if you would like.

The reason to add subdomain is I managed my subdomain in Cloudflare, and would like to add mail.zhirofund.com to test my new setup. Username: szhiro Subdomain: mail.zhirofund.com Domain: zhirofund.com

can someone help me?

uh i just know how to do it, but i dont know how to set the dkim

My site is responding slow if I access it after sometime. Is heliohost sending site in sleep mode if it is not accissable/no traffic for few minutes/hours ? id : dhananjaym182 Thank You Jay

and can you guide me how to set up email in heliohost?

ye i need that

mails.papale.my.id and plj.my.id has been added. Krydos can increase the max upload size if you still need it.

and yeah, can you just add plj.my.id, scrap the idea to make plj.my.id to became default domain

maybe mails.papale.my.id will work?

Very much appreciated.

we are 7 people living here, only one pc (i386) and HelioHost think is only one user with many account, breaking the rule of the EULA that says "only one account per user", so, we already discuss between us, and decide to keep one, and will be user by all(one the name, one a db, one a folder, and so on) so, please take the time to review our case, thanks

You can verify your site with html verification. Just choose URL prefix instead of domain.

the mail subdomain is reserved by the system and cannot be added

Unsuspended

This support request is being escalated to our root admins.

and can you add my new domain plj.my.id and change it to make it a main domain

Hi HelioNet team, I was very happy to be lucky enough to create an account for hosting a home project with HelioNet. These last few days I worked on bringing a Ruby on Rails app up. I got it functional running in development environment, using SQLite. My plan was to move it to Postgres this week. As I was testing the app today, I landed on the "high load, your account was suspended" page. I guess I know what caused the issue. My app aims to do a stochastic analysis on a soccer championship and show the probabilities of teams to win the title. I guess the analysis running was too compute intensive for the free tier. Could you please unsuspend my account as I don't need to run the simulations in HelioNet. I can run then at home and load them in. What I would love to use HelioNet for is mostly having an online presence. Thanks and sorry for any inconvenience, Eduardo

Hi, can you add TXT Record? TXT Record: google-site-verification=WJ6aqbiPZ71j1mzKnwkWYBmbKDYMGFBN1l6eGEExsr4

hey, can you guys increase the max upload size to 10mb (php 8.2) and add the subdomain mail.papale.my.id

Wordpress is notorious for causing excessive load, and is one of the leading causes of a load suspension. The spike on the below chart was your WP site hogging an absurd amount of both CPU and memory. The CPU usage is what got you suspended...you used 11348 in under 2 hours, the limit is only 10000 for an entire 24 hours. Either your site is broken, or you have a plugin or something installed that is way too heavy to host here (woocommerce, elementor, and wordfence are the three worst offenders, but others can also definitely cause this issue). You can take a look at this page on Wordpress for information on how to reduce its load as well as alternatives to WP: https://wiki.helionet.org/misc/wordpress Please fix it quickly. Unsuspended. It may take a few minutes to work.

got it, thanks

You're suspended for having more than one account. Which one do you want to keep?

My account has been closed by you, and I haven't violated any of your terms and conditions. I need access to the existing databases. I hope you understand my situation. Thank you.