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You can only call files in your home directory due to a chroot, so you can't actually access the Python binary. The easiest way to make this work is to put together a script in the cgi-bin folder that works when accessed in your browser, and then schedule it to be called using the fetch web URL feature.

Any software that requires ion cube is intentionally not supported on the free service due to a history of piracy. We even specifically removed WHMCS from our softaculous offerings because of this issue. You would need to buy a VPS if you wanted to run that. Please keep in mind that if you go this route and we receive an abuse report for you using a pirated version of the software, your VPS will be subject to a ban without a refund.

My website was suspendend due to High Load, I am really not sure why it happened. I starred to edit my WordPress isite but it froze somehow!!! Please advise me on the correct procedure in doing this, and avoid suspention! TIA

Hello, I'm encountering an issue while trying to install WHMCS because ionCube isn't installed, and I need it for my web design business. Is there a way to install it so that it works with PHP 8.1? Thank you in advance. Sincerely, User: briangarcia

Unsuspended

Hello. My account has been suspended for exceeding the CPU limit. My username is tchesoen. I guess it's the script I installed yesterday. Kindly assist me in fixing it back. I'll just go ahead and delete the installed script. Regards, Titus

Can you help me? I'm new at this

That's good to hear, thank you. I must have wasted my time

Which domain?

Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service.

You're making progress. New code seems to be more efficient in that it isn't slamming the memory usage, but something happened to spike it. Do you know what might have happened around 0900 that caused the jump and pushed you over the limit?

okay thank you, I will wait him.

That's why. The server is designed to check if the website is hosted here and disables the domain if it's not. Users on Cloudflare used to be exempt just due to using Cloudflare so you never had an issue before, but I believe Krydos updated the system to now verify these domains via file presence...which a mail-only domain will fail. I believe Krydos can exempt you so the domain cleanup script won't disable it... Escalating.

just email, but in future may host website also.

Are you actually hosting your website with us or just email? Usually when we see this, it's because either the website isn't hosted here, or in a few odd cases we've found the domain cleanup script was broken...if the website itself is hosted here, I'll escalate to Krydos to check why this was disabled.

Be aware that the .us.to and .uk.to domains or any other that's run by afraid.org have known issues. Afraid/FreeDNS sucks when it comes to supporting their domains properly, and you're likely going to run into weird issues like email not delivering and Lets Encrypt claiming its rate limited when it shouldn't be (the most commonly reported issue I see with these domains). These issues aren't HelioHost's fault, but rather that of Afraid, and most hosting companies exhibit some odd behaviors with their domains. For basic HTTP they're fine I suppose...

This is the second time that the mail server is disabled, and the main domain is be disabled and I must activate it again manually, and this message shown on mail server. Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

You need to either: Find a complete copy of the application that's not missing that folder. Or, if it has a composer.json file, you need to use composer to assemble it. Plesk has a composer tool which can be used for this, or you can follow the application developer's directions (you'll need to do these locally on your PC as most need command line access which we don't offer), then upload the final folder structure that's output by composer.

This support request is being escalated to our root admins.

how can fixed it?

Hi, I want to cancel my subscription. Thanks Regards Juan

It should come with the application. That file and all the stuff it references will vary depending on the program and version. More often than not this file is generated by composer. If the app uses composer, this error could be that you either didn’t run the composer script or said script failed.

Sorry for the disturbance. I am contacting my domain registrar.

That is done at your domains registrar. We cannot control the settings for your own domain unless it is a free heliohost subdomain.

Try using tommy.heliohost.org or 65.19.141.77 as the host name. Using your chosen domain for this may work in some instances, but for non-HTTP services, it's not fully supported and things tend to work best when you use the server name (tommy.heliohost.org in your case) as the hostname.