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Domain removed. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

Hello, please remove the domain 2homelessvets.com from my account cesvillalta Thank you!

Thank you!

DKIM, SPF, and DMARC have been set up for the domain nelavoi.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I need that records to send mails to gmail accounts. My username is nelavoi and my domain name is https://nelavoi.helioho.st/ Thanks for your time

Here's the payment link for Paypal https://heliohost.org/vps/pay/?code=AXGgNOvSGk45K2xt

Hello — I have a HelioHost VPS on an automatic monthly subscription. The renewal on September 14, 2025 failed to charge my bank account. Could an admin please resend the renewal / PayPal invoice link so I can pay immediately and avoid data loss? Account username: hoi4gamer123 VPS name or ID: VPS115 If useful, I can provide the failed transaction ID from my bank. Thank you!

Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup You can find the A and AAAA record under the dropdown menu of your domain in Plesk.

Your account is being reset. When the reset completes, you'll receive an email with a link to finish setting up a new account. After the process is complete, your old account's data will be available for download at https://heliohost.org/backup/ in case you need any of the content.

username: alkastraverse please reset my account. thank you so much!

Please add the domain: basementinfratech.in and provide me the A record for the same. Kindly remove the domain: iitjammu.work.gd

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Added.

This support request is being escalated to our root admins.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I created a site called datawithlucky.heliohost.us‎. I would like to add DNS record to that. TXT name ‎datawithlucky‎ (or skip if not supported by provider) TXT value MS=08E661E6AA7CAA7AA3E418FC1B7C6DD32B58B713 TTL ‎3600‎ (or your provider default)

Remote access enabled. host=64.62.151.106 port=5432 user=mhqwang_master dbname=mhqwang_cb password=<set in Plesk>

This support request is being escalated to our root admins.

Like Wolstech said, Tommy doesn't have Redis, so I'm not entirely sure what the point of installing this module is. You can install Redis on a VPS though. https://heliohost.org/vps/ If you really are planning on connecting to an external Redis server from Tommy let us know, and I can take a look at whether installing the Python module is possible.

Requesting Remote Access to PostgreSQL to: Hosting account username: mhqwang (johnny.heliohost.org) Database name: mhqwang_cb Database User name: mhqwang_master

Alright, thank you for your assistance!

Domain added. It can take up to 2 hours to function.

Hi My username is alkastraverse Please add new domain: alk.helioho.st Thank you so much!

Escalating so this can be installed. Please keep in mind that we do not offer redis hosting, so you'll need to connect to an external redis instance.

i am on Tommy server python 3.12 can you pls install this moudles [redis]