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I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Thank you very much!!

Hello, Please rename midly.helioho.st to sledjicraft.helioho.st . Account name: game00 Thank you

Something is blocking your connection to the server. More than likely, it's going to be something like your ISP blocking it or antivirus flagging it as malicious, since it does not appear to be on our end. I'll also have Krydos take a look to make sure it's not something wrong with the firewall that I can't see in the admin tools.

I have been using tommy.heliohost.org for a long time without any issues. I cannot understand why I am now getting a message that says hmm cannot reach this page

Done. Please don't move my account back until the end of the day. Thank you.

Completely understood.

No it's not. Custom inbound ports are not supported on the shared hosting Plesk plans. If you want to open inbound custom ports, you'll need to buy a VPS instead.

thank you for help , also is it possible to open custom ports for flask like server:5050 ? and get the server to work like that instead of default redirection to http(s) ports ?

He deleted the entire httpdocs folder and turned off Apache on top... It looks like you broke your account by deleting httpdocs (and cgi-bin, which was inside). Apache was also turned off. The httpdocs folder is your document root (Plesk does not use or honor public_html), and CGI runs through Apache on Plesk, so turning that off also prevents Python from running. I've renamed your public_html to httpdocs, fixed its permissions, recreated cgi-bin, and turned Apache back on. Please give it 2 hours for everything to take effect. Once everything has updated and Apache has restarted, this link should work for you: https://flab.heliohost.us/cgi-bin/test.py

Also your account isn't suspended so don't Python support requests in the suspended accounts section.

Is the file in the cgi-bin folder?

i followed the docs for flask and normal python test script , literally code by code but still couldnt get any code to excute , when ever i try to /test.py in browser it downloads the file , i did everything as in docs

The IP address is not blocked, so it's not a firewall issue on our side. Are you able to try a different Internet connection (perhaps a cell phone data plan?)

It supports python, but it has an older version of python than Johnny and Morty. Note that there is no user interface for Python. https://wiki.helionet.org/Python_Tutorial

tommy.heliohost doesnt support python projects ?

When I try to load plesk I get an error message saying tommy.heliohost.org is not available.

84.64.217.208

Yep, any Plesk employee who visits that site is going to assume it's a commercial business unless you take that stuff off the website or at least put a big "This site is just a demo" or something. We don't want to risk losing our discounted licenses so we're trying to be careful.

Sure, there you go https://gradosretail.helioho.st/

Please your support to link gradosretail.helioho.st to http://216.218.228.94:8080/gestion-presupuestos

I don't actually do those. That is just a placeholder. I work for a pizza place. I will take that down if it is the issue.

The domain gradosretail.helioho.st has been pointed at your VPS.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please add this domain to gled.helioho.st account: cbratec13.com.br Thanks!