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  1. Past hour
  2. echo.
    Yes, please back up all files except for the malware, and I will handle them with care. Thank you.
  3. Krydos
    Your account was hacked then. Our policy on hacked accounts is to require a reset which deletes all files and restores all settings back to default. Are there any files you need a backup of?
  4. echo.
    Yes, a long time ago when the cpanel was inaccessible, I had to resort to this unconventional method to manage files. I completely forgot about it. Please help me delete it.
  5. Krydos
    Did you upload this file?
  6. Today
  7. Krydos
    Added.
  8. KazVee
    This support request is being escalated to our root admins for their consideration, since it seems you weren't entirely certain ("it may have been") what files you were hosting.
  9. wolstech
    Unsuspended. It may take a few minutes to work again.
  10. MoneyBroz
    Domain added. it can take up to 2 hours to start working. a root admin can assist with the dns records. escalating....
  11. echo.
    It may have been some legacy experimental or learning code, with no intention of causing harm or damage. If it has caused any issues, I sincerely apologize. I kindly request that you remove the related files and help unsuspend my account.
  12. Krydos
    Since we never heard back from you, and you never paid for the Morty plan, you have been moved back to Johnny which doesn't have support for PostGIS, and this thread has been marked solved. Let us know if there is anything else we can help you with.
  13. kangjoyeuse started following [Solved] Add domain
  14. kangjoyeuse
    My username is kangjoyeuse. Can you add forcoder.my.id to my account and also add following dns record? name: mail.aliasvault type: A content: <public ip> name: aliasvault type: MX priority: 10 content: mail.aliasvault.forcoder.my.id
  15. v
    I apologize for using this alias. I've sent you a message with the email address. Thank you.
  16. KazVee
    Domains have been removed/added as requested. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
  17. KazVee
    Your account was suspended as it contained Malware. Could you please provide more details on what you were hosting on your site?
  18. djnevilmorgan
    Please add alendria.dpdns.org to my account and remove alendria.dsdns.org from it ,last time I miss spelled it and thanks for previous request acceptance anyway 😌😌😌😌❤️❤️❤️
  19. echo.
    echo. joined the community
  20. wolstech
    You're suspended for signing up with a disposable email address. Per our Terms of Service, disposable email addresses are not allowed. Please provide us a real email address and we will update your account and unsuspend you.
  21. echo.
    Hello, may I ask why account ichaox1 was suspended? Thank you!
  22. pibi
    pibi joined the community
  23. flyingsqurriel
    flyingsqurriel joined the community
  24. prasadnarwadkar
    prasadnarwadkar joined the community
  25. martinttin
    martinttin joined the community
  26. v
    Sorry, I just read about this now. I won't be able to edit the title; do I have to start a new topic? username: v server: Johnny domain: v.heliohost.us
  27. v
    Why has my account been suspended? May I request for this to be lifted? Thank you.
  28. MoneyBroz
    Domain added. it can take up to 2 hours to start working.
  29. wolstech
    The administrator folder has been discarded and the account unsuspended. Please fix it quickly as the account only has 3MB of space free.
  30. codecreature
    codecreature joined the community
  31. codecreature
    I would like to add my domain to my account. username: codecreature current domain: codecreature.helioho.st domain to add: codecreature.net
  32. wolstech
    It was already unsuspended here: https://helionet.org/index/topic/65497-hh247916-utf-8qmy_account_is_suspended_e29aa0efb88f/
  33. hundalprabh07
    I received email from helio host that using my ISP two accounts found but that is may be mistake as my ISP is also used by my friends may be he or she login using my ISP so this is not intended as I am aware of terms and conditions so I request to revoke suspension of my account https://myatelier.space Thanks
  34. v
    v joined the community
  35. wolstech
    Support requests have a turnaround time of up to 24 hours for replies. Please do not bump your request unless at least 24 hours have passed, as we work the oldest requests first, and doing so just moves you to the back of the line. I’ll try to take a look at this later tonight when I’m at a computer…
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