All Activity

Account rushi1819 has been unsuspended. It may take a few minutes before you can login again, the domains can take up to two hours to start working.

Hello, I need to create a domain.

I accidentally created two accounts. I didn’t know the rule. I will only use one account. Please unsuspend my account.

I accidentally created two accounts. I didn’t know the rule. I will only use one account. Please unsuspend my account.

Yeah I can login now, thanks for your help!

What is the reason you can't use psycopg2 version 2.9.9, which is already installed?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This is c2s I'd like my server reset please. Thank you for your help.

This request was initially posted in: Home > HelioNet > Contact HelioNet however this is not the correct area for Support requests as it is not actively monitored by staff. I've now moved it to the right place for support: Home > HelioHost > Customer Service Python is enabled by default inside Plesk. You can read more about using Python at HelioHost on our Wiki at: https://wiki.helionet.org/Python_Tutorial Flask is available on the Johnny server for Python 3.12. We offer guidance on using Flask in our Wiki at: https://wiki.helionet.org/Flask#Johnny_server Please note that WSGI uses caching, which means that during the first 2 hours after a site change, you may intermittently see old or new content, depending on which process you get assigned to, until Apache is restarted on the server, which happens every 2 hours or so. For Flask development on the Johnny server, we'd recommend that you develop your Flask app on your home computer and then host the production copy on the server. You can read more about caching here: https://wiki.helionet.org/Flask#WSGI_Uses_Caching If you need to have changes reflected immediately on your deployed website, you could move your account to the Morty server, or purchase a VPS, where you can get WSGI control access set up. You can read more about that here: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access The requests and flask-cors modules are already installed on Python 3.12 on the Johnny sever. Because all staff are unpaid volunteers, we ask that you check what modules are already installed first, to prevent asking for ones already available for use. You can see which modules are already installed for Python 3.12 on Johnny here: https://krydos2.heliohost.org/pyinfo/info3.12.py You can read more about the details required when creating a request for additonal modules here: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules I'm escalating this thread to our root admins to consider adding the psycopg2-binary module for you for Python 3.12 on Johnny, since you'll be using Flask.

That domain is your main domain. What domain would you like to have as your new main domain? Please note, if you intend to make one of your existing addon domains your new main domain, an account reset will be required. This is because, in every case when users have switched their main domain with an addon domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. You can read more about that in the Wiki here: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Please let us know how you want to proceed.

Please remove this domain. pm.futuredynesystems.com

The 941 MB backup has been deleted, and your storage usage is now 959 MB which is barely under the 1000 MB limit. Are you able to login now? Since you're so close to the limit I would still suggest upgrading your storage at https://heliohost.org/dashboard/storage/ or delete some unneeded files.

Domain added. It can take up to 2 hours to start working.

Requesting to add following new domain under my account panchkosha.coreconnectyoga.com

Hello HelioHost Team, My username is diegoanc280 and I am on the Johnny server. I recently inquired about SSH access to manage my Python backend, but since it is disabled for security reasons, I would like to request the following to properly set up my development environment in Plesk: Python Selector/Icon: Could you please enable the Python tool in my Plesk control panel? I need it to manage my application root, versions (preferably 3.12), and the WSGI entry point. Package Installation: Since I cannot use pip via terminal, could you please install the following libraries for my account: Flask requests psycopg2-binary (for PostgreSQL database connectivity) flask-cors (for API cross-origin requests) I am a Systems Engineering student working on a backend API for a data project, and having these tools enabled in Plesk would allow me to work efficiently without needing full SSH access. Thank you for your support and for providing this service to the community.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

HelioHost username: gladosb5 Server: Johnny main domain: https://gladosb5.heliohost.us/ My disk space exceeded the limit because I used the backup feature which doubled my space so it took... 1907 MB used of 1000 MB. so can you delete the backup that i have created please..

Thank you very much for your quick reply, I really appreciate it

Subdomain added. It can take up to 2 hours to start working.

Thank you very much for your quick reply, I really appreciate it

Domain added. It can take up to 2 hours to start working.

Hi My username is alkastraverse Please add new domain: archive.alk.xx.kg Thank you so much!

The email is legit, but it comes from trustpilot directly so we don't have any control over the language used in them. They always say purchase, even if it was a donation or even a free user. It's just a request for a review. These have a chance of being sent whenever our system sends an email to you, in your case that review request actually was triggered by the terms of service update.

On hosting accounts, secure shell access (SSH) is disabled for security reasons. In many cases, SSH is not actually necessary. If you let us know the command you want to run, we can investigate other ways to accomplish the same task without SSH. You can read more about this on our Wiki: https://wiki.helionet.org/FAQ#Can_I_use_SSH? If you absolutely require SSH access, you will need a VPS: https://heliohost.org/vps/

Hello, I'm a Systems Engineering student working on a Python backend project. I need SSH access for my account diegoanc280 on the Johnny server to manage my environment and use Git. Could you please enable /bin/bash for me?