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I'm trying to import my data (exported as .sql from another service I use) into my mysql database on heliohost. The fikesize is about 11mb. I get the page/form to select my data, but upon choosing my file from my computer and clicking clicking "Import", I hit a dead page (unavailable): https://johnny.heliohost.org/phpMyAdmin/index.php?route=/import Any help? Thanks. Ps: I've also tried using the plesk import feature. It doesn't work either as shown in my screenshot below

You're not suspended for inactivity, but instead for having more than one account. Users are only allowed to have one account. Since the other account it matched is also suspended, I've gone ahead and unsuspended this one for you. It may take a few minutes to start working again.

Reason for Suspension: Inactivity Duration of Inactivity: Approximately 4 months Hello HelioHost Support, I hope this message finds you well. I am writing to kindly request the unsuspension of my Johnny account. I have been unable to access or log in to my account for the past 3 to 4 months due to not having access to a device during that time. Additionally, I have important files stored on that account that I need to recover. Now that I am able to use a device again, I would like to resume access to my account and services. I would greatly appreciate it if you could reactivate my account or let me know the steps necessary to restore it. Thank you for your time and support. Best regards!

Please read: https://wiki.helionet.org/504_Gateway_Timeout

hi, I am getting the error 504 gateway time out when entering anabecoaj.helioho.st and anabecoaj.com (which point to johhny) 504 Gateway Time-out nginx

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function once DNS is configured.

Dear administrator: Hello! I am a platform user renjiu648. Due to usage needs, I would like to ask you to help me add a subdomain name. I will send you this support ticket. The subdomain I need to add is 1.122915.xyz. How to add this subdomain? Do I need to do something to work with you to do the addition? Thank you very much, thank you for your help! Looking forward to your reply. Sincerely salute! User: renjiu648 Date: July 15, 2025

thank you!

I've removed the domain and its subdomain from your account. Since there is a risk of data loss when domains are removed, I made a full account backup for you before doing so, in case you need any files from the old domains. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Me again, I would like to request removing my domain tenkyuu.dev and its subdomain. Thank youuu!!!

Will look forward to it.

The TXT record method works great if you're using external DNS, such as Cloudflare, where you can edit your DNS records yourself. You can't edit your own DNS records if you're using ns1.heliohost.org and ns2.heliohost.org currently. We are planning on adding the ability for you to manage your own DNS records on our nameservers eventually. Like most features there is no ETA for when it will be implemented though.

yes, I already verified it. this can now be marked as solved. I just want to ask why adding the txt record method is not possible based on the wiki, on the other hand, url prefix is the preffered?

Thank you Krydos

Domain added. it can take up to 2 hours to start working.

Please Add domain lilymeher.site user name - bbm123

After increasing the storage space your websites can continue to show 503 errors for up to 2 hours until the next Apache restart. Also make sure you clear your browser cache. That domain appears to be working for me already.

But the adjeometry.com website is showing 503.

Thank you Krydos, I have increased my disk space.

Your current balance is $12.7603, plus the $12 credit (bonus of $2 on a $10 payment) brings your total to $24.7603. Over the last 7 days your average bill has been $0.2375 per day so if the load remains the same your balance should keep your account active for 104 days or 2025-10-26. Thanks for the payment.

This support request is being escalated to our root admins who can verify the transaction and action this. 🙂

Have you tried this https://wiki.helionet.org/Google_Site_Verification ?

Please, add USD 10 at the fund of my account. PayPal Transaction ID: 53583723W4110294E Thanks

This support request is being escalated to our root admins.

Easy SSL problem, the important thing is that the wildcard subdomain is active