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  1. Past hour
  2. hunter93
    hunter93 joined the community
  3. MoneyBroz
    The python modules would need to be reinstalled again, what modules do you need and what python version are you using 3.9 or 3.14?
  4. feedora started following [Solved] Account suspended due to high load
  5. feedora
    After 2 years of having a good time with HelioHost recently, my account feedora has been suspended entirely while I do not have a idea why. Could you tell me a reason for the suspension?
  6. tp21
    Good afternoon. After the recent account server move my python modules stopped working. Although I see that the files were imported into the file system I get an error when running them: Thus, I'm reaching to seek for support on sort this issue. The error is the following: Status: 500 Output: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>500 Internal Server Error</title> </head><body> <h1>Internal Server Error</h1> <p>The server encountered an internal error or misconfiguration and was unable to complete your request.</p> <p>Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.</p> <p>More information about this error may be available in the server error log.</p> </body></html> Thank you.
  7. kbp2025 started following Error: nginx restart failed
  8. kbp2025
    This comes when I add domains, When I try to get a SSL certificate. Please fix this ASAP
  9. Today
  10. wolstech
    Please check your PMs for information regarding your Lily account.
  11. wolstech
    The main domain (texu.helioho.st) itself counts one, so you can only add 4 of those subdomains. I've added tools/store/portal/project for you and left off apk since it doesn't fit. The domains can take up to 2 hours to function.
  12. wangjb
    wangjb joined the community
  13. autamation
    Dear Team, Kindly help to provide Lily Account Username : autamation Thank you.
  14. Texus
    Ok sir understand, Please add the following subdomains to my account: If there are too many domains to add in the five words that I have given you, then you can add three or four domains from the given domains. 1. tools.texu.helioho.st 2. store.texu.helioho.st 3. portal.texu.helioho.st 4. project.texu.helioho.st 5. apk.texu.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, texu
  15. Krydos
    It looks like yesod already figured it out, but for anyone who doesn't already know you can manage your PayPal subscriptions at https://www.paypal.com/myaccount/autopay/ If you cancel it through there it won't automatically try to bill you anymore, but your VPS will stay active until your payment runs out. We have had quite a few people ask for pay-as-you-go billing for VPS so you can just pay with one-time payments instead of setting up a subscription. This is something we will implement eventually, but like most things there is no exact ETA for it.
  16. Krydos
    Did you download your backup from https://heliohost.org/backup ?
  17. kitty
    kitty joined the community
  18. Yesterday
  19. wolstech
    I'll go ahead and put it back for now with a redirect to your new one for you since you have old links floating around out there. Please go through your content and update the links to use the new domain, as there will be a point where the old domain will stop working entirely. Until then, your old domain will automatically direct users to your new domain when they visit it, so the links aren't broken. The alias can take up to 2 hours to function.
  20. wolstech
    Fixed missing DNS zones. It should be available again shortly.
  21. ekklisia
    I understand, there is no need to add it temporarily. My website was known by Google with the old domain, and it will take time to learn it again. In the past i made many posts with links to the old domain name that will now link to nowhere.
  22. pokemonwawi
    Hi, my HelioHost subdomain sk.tracker.helioho.st currently returns NXDOMAIN in DNS (dig and nslookup both fail). Please check whether the subdomain record was removed and restore/recreate it.
  23. wolstech
    Looks like this is VPS34. Our website does not currently allow you to do a one-time buy on a VPS (or turn off future renewals on an existing one) without just cancelling the service entirely, but Krydos may be able to manually cancel the auto-renew on our side without deleting the VPS for you. Adding a button to cancel auto-renew on a VPS without actually cancelling the VPS itself would be a good addition... Escalating to see if auto-renew can be turned off for VPS34 without cancelling the VPS.
  24. yesod
    Hi! I wanted to only pay for six months, it looks like i cant cancel reoccurring paymetns? i'm trying through paypal, please dont cancel my account.
  25. yesod
    yesod changed their profile photo
  26. yesod
    yesod joined the community
  27. ambush
    ambush joined the community
  28. MoneyBroz
    I added the domains back, it can take up to 2 hours for them to start working again. A root admin can assist you with recovering the data. The rebuild got a fresh OS and install of Plesk so everything on the previous version did not move over.
  29. phpidc
    Dear manager: Because during Johnny's previous outage, my user was deleted, I rebuilt it today, and only yaner.helioho.st was restored. However, my original two projects gwxy.helioho.st and scorn.helioho.st can no longer be found. Please help me restore them, and it would be even better if all the original data could be restored directly. Regards
  30. u88629431
    u88629431 joined the community
  31. b0chard
    thank you~!
  32. MoneyBroz
    2026-07-24
  33. b0chard
    Good day, I would just like to ask when is the expiration of the current vps I am subscribed to? Thank you!
  34. cabanamamaie
    cabanamamaie joined the community
  35. Last week
  36. wolstech
    The heliohost.org subdomains are no longer available to users (they haven't been available for several years now, though legacy domains have continued to work). We had to limit the heliohost.org domains to staff and system domains because the actual heliohost.org domain kept getting blacklisted from places like facebook and marked as malicious in Chrome due to abusive or hacked users with these subdomains sending spam or setting up phishing. We can add it back temporarily if it's needed, but there will eventually come a time where remaining accounts will be forced off of these domains. Is there a specific reason you need this domain temporarily?
  37. chak
    Thank, a bit conmplex to set DNS, May be the next time. i completed set up option 1 also it work fine.
  38. ekklisia
    Hi, my username is ekklisia and I just restored my account and website on Johnny. My domain is now ekklisia.helioho.st. My old domain used to be ekklisia.heliohost.org. Is it possible to add that domain name, ekklisia.heliohost.org, as an alias? Thank you.
  39. Krydos
    DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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