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I’m so sorry, I didn’t fully read the email I was sent. This can be closed

Hi! I would like to renew my VPS subscription but I am unable to sign up for PayPal. Is there another way I can pay?

In PostgreSQL you can't have a database username that is the same as a database name. Can you double check that this is the correct database username?

Yes you can. You need to edit the database user and enable remote access (it's at the bottom below the permissions), and after that, you can reach the database server remotely using tommy.heliohost.org:3306 as the host name.

Thank you MoneyBroz for the tip. Thank you KazVee for suggesting to delete a test file, this worked and I now can see the .trash folder. Thank you wolstech for reviewing, yes they are all WordPress, which are bloated, I just didn't know how bloated. So I will need to review them. I'm glad that I bought more space so as I experiment I wont have any overage. Thanks again everyone, have a great day and feel free to mark this a solved.

Previous Edit: Hello, im very much a beginner with this kind of stuff but, i was just wondering if there is a way i can connect to my database outside of heliohost? The connection info in the database only points to localhost:3306. Am i missing something or doing something incorrectly? I completely understand if it is not allowed but, if it is allowed how do i do it? Thank you!

Domain added. Please be sure to configure DNS. It can take up to 2 hours to start working.

Krydos can do this for you. Escalating.

233M ./httpdocs 3.2M ./logs 348K ./private 101M ./towardchrist.com 270M ./savvy.press 158M ./expressfixes.com 0 ./.wp-cli 0 ./wordpress-backups 172M ./savvyify.com 935M . None of that is trash, the account was just full. The above doesn't include databases, mail, or anything else either, just the files. Most if not all of those sites are WP, which is quite bloated, so not surprised by the size. For example the savvy.press one's wp-content folder is 200+MB alone. Buying more space looks like it was the right call here.

I just checked in my test account, and I didn't get a .trash folder in my Home directory until I actually deleted something. Could you try to make a new file and then delete it? Make sure to leave the "Skip the Recycle Bin and permanently remove [filename]" option unchecked. Once the file is deleted, you should see a new .trash folder appear right in your Home directory. Edited to add: Plesk confirms the .trash folder (they also call it Recycle Bin) is created when the user deletes a file.

For instance, this is what it looks like

The trash folder would be in your home directory, not your domains document root directory

Please enable me for remote db access, thanks Heliohost username: dudeonyx Database name: dudeonyx_vee_socials Database username: dudeonyx_vee_socials

Username is saerwyth Please add h-i-pack.co.uk to my account

Thank you, but I don't see it, perhaps I'm not on the correct screen. Please see the screenshot attached.

If you go in the file manager in plesk, select the .trash folder on the left, and then there should be a button to empty it. If you need help figuring out where your space went, just let us know and we can provide details.

Hello, my user name is mgmason, and I just started here and moved my sites from another host with the duplicator plugin. I saw today that I was over my disk space so I upgrade to 7000mb of space. I'm used to the cPanel file manger where I can empty the trash, but I don't see this option in Plesk. I'm thinking that there maybe some large duplicator archive files in the trash taking up space? Do I need to empty it or will it empty on it's own? Thanks, Mike

wow. thanks. thank you.

Main domain changed. it can take up to 2 hours for the new domain to start working.

Would you please change the domain name from insetme.com which is already in this account to pm.futuredynesystems.com

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I could try creating a PostgreSQL database for you if you let me know a database name. MariaDB is also available, and is the recommended database type to use as long as there isn't a specific feature of PostgreSQL, such as PostGIS, that you need.

Domains added. It will take up to 2 hours for your domains to work.

Thank you for the update. The basic SQLite db should be OK for the moment as I'm very much in the development stage and just ensuring the app will deploy OK. Regard Douglas

done can you please add my domain = www.niraj-stha.com.np and subdomains for it (api, admin, blog) thanks again