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Added. Please be sure to configure DNS. It may take up to 2 hours to take effect.

Done. It may take up to 2 hours to take effect. A backup is available here for any content you may need from the old domains: https://heliohost.org/backup/

I have renew my account "sortaloc" and i like to enable again my domain "dandyas.my.id". But, when I change its nameserver to ns1.heliohost.org and ns2.heliohost.org it still can't accessible. When I checked its ip address still using the older IP address 65.19.141.77. in my plesk control panel it shows IP address 65.19.154.90(v4), 2001:470:1:1ee::1002(v6). I have change its DNS Management too on my domain hosting into IP Address on Plesk Control Panel but still can't access its website. Can you help me to make it worked again?

The domain is mvuke.cloud

Thanks a lot for your help

Domain added. it can take up to 2 hours to start working.

Hey Guys! I created this ticket to ask if possible add a new subdomain to my account, right now I have these two: covireus-api.helioho.st covireus.helioho.st I'd like to add a 3rd one covireus-api-dev.helioho.st could you pls help me with that? Thanks a lot!!

Looks like this was already asked and answered here: https://helionet.org/index/topic/64606-solved-adding-of-domain/ @Tina golden Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Marking this one as [Solved]

also remove bharatcybersolutions.eu.org this domain from my account

pls add this following subdomain to my account: vims.bharat.hacked.us pls remove the following subdomains from my account: altware.bharat.hacked.us whatsapp.bharat.hacked.us also remove bharatcybersolutions.eu.org this domain from my account thank-you

In order for a domain to be added to an account, you need to provide the full domain name, including the top-level domain (TLD), that you want added. If you're using a free HelioHost domain, this means we need to know if you want the domain to end with 'helioho.st' or 'heliohost.us'. If you've purchased a custom domain you want to use, we need to know if it ends with .com, .net, etc. You can read more about the details needed to add a domain on our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains I have guessed and added beatricemaltipoo.helioho.st for you. If this is not what you wanted, please make sure you provide the full domain name including TLD next time. All helpers are volunteers, and it's nice if we don't need to waste time asking for information that should be provided up front as part of the original request. Thanks!

hi i would like you to help me add this domain my username is Tinagolden the domain i want is beatricemaltipoo

Mail service has been enabled on your account.

Yes. I removed all Wordpress files from my account

All of your domains appear to be working now. marking as solved.

Thank You !!!

i went ahead and readded the domains on your account before the reset. they should start working in about 89 minutes.

Account has been reset and a new invite has been sent to your email.

I am ready for the reset. Thank you for your help

It turns out that your account is corrupted and needs a reset. i made a backup of your account which you can download at https://heliohost.org/backup Let us know when you are ready for the reset.

it's nothing on your end. i removed and readded the domain to your account about 30 minutes ago. you can check again in about an hour and a half to see if it is working.

No. Are the hacked Wordpress sites deleted? https://tommy.heliohost.org/smb/outgoing-mail/list/type/subscription

Is it something on my end or Plesk's end that is causing the issue

Leave it. If it brings issues down the line, we shall reset. It seems to be ok now. Thanks alot for your help. Now to look for my Dreamweaver key so that I can start porting the sites from Wordpress. Is the email enabled now? Also, I couldn't find anything in the statistics on which account or the email traffic statistics, Any idea where I can be checking in the future to avoid getting suspended?

If the error has cleared itself and you're satisfied with how the account is working now, no we do not need to reset it. The unusual username mismatch may cause issues down the road, but if it's working we can just leave it be.