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VTS is looking to add SPF, DKIM, and DMARC records to theopengamer.com
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This support request is being escalated to our root admins for their consideration.
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Very slow website load and Error 503 almost every time
KazVee replied to jotaj92's topic in Customer Service
You're not the only person experiencing these 503 error issues lately, it's an issue that's been reported by several users and is currently being investigated. Please see the recent News post here for more info: https://helionet.org/index/topic/64305-503-errors/ Further updates, as they are available, will be posted in the same news thread I've linked. Since the news post came out after you created this support request, I wanted to make sure you didn't miss it, and spend more time trying to change your code to resolve the issue, when the problem unfortunately seems wider-reaching than anything specific to your account or your code. - Today
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what about these ones openai google-generativeai google-ai-generativelanguage flask-limiter google-api-python-client google-auth google-auth-oauthlib google-auth-httplib2
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[Solved] Python module installation - yfinance
shanka replied to shanka's topic in Escalated Requests
Thank you so much! -
Ookma-Kyi started following modules request
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The following modules are part of the standard library and do not need to be installed. copy datetime io json os re uuid I suggest you read up on the standard library here. If you're new to Python, I suggest you read Python Crash Course. If you are not familiar with the standard library I suggest you read up on it at the site I linked or get the book for quick referencing.
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siriwan joined the community
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Markdown version 3.7 is already installed on Johnny's Python 3.12. If you need a different version of it, please specify the version you need installed, so the root admins can consider the request. Asking for modules already installed can delay your request so please make sure you've checked the list of modules already installed, and only ask for ones that are either not found when you do a search with Ctrl + F on the page, or ones for which you need a different version for. Many thanks! 🙂
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cyranicusmcneff started following modules request
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I need the modules for my flask app. Johnny server: cyranicusmcneff.helioho.st Python version: 3.12.4 modules needed: openai google-generativeai google-ai-generativelanguage flask-limiter uuid json datetime re markdown copy os io google-api-python-client google-auth google-auth-oauthlib google-auth-httplib2
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dualacct298 joined the community
- Yesterday
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Thank you so much for updating this thread to let us know the issue seems resolved! 🙂 For other users who find this post, please be more like this person! ⬆️ And here is a longer explanation of why we love to see this! 😄
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Ok, chatting with Krydos helped in discord. looks like deleting that IP fixed the ipv4 issue. able to login with vps12 name.
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capcom started following [Solved] VPS12 - SSH Issue
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I am getting timeout error.
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lmcastanheira joined the community
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I am using Mac terminal to ssh into server.
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What SSH host are you using?
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[Solved] Install FastAPI and Project Dependencies
Krydos replied to shazee09's topic in Escalated Requests
The requested modules have been installed on Tommy's Python 3.12. You can see the current list of installed modules at https://krydos1.heliohost.org/pyinfo/info3.12.py WSGI control access has been enabled on the domain shahzaib.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/shahzaib.heliohost.us/httpdocs/flasktest/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues. -
On discord, they said that SSH times out for them. i spent 30 minutes last night trying to diagnose the issue but with no luck.
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[Solved] Install FastAPI and Project Dependencies
wolstech replied to shazee09's topic in Escalated Requests
Krydos can do all of this for you. -
[Solved] Error Adjusting Outgoing Email Limit on Plesk
Krydos replied to talesaz's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain thelema93.com.br. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. DKIM, SPF, and DMARC have been set up for the domain arniskali.com. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. The limit has been increased to 75 for the new email address as well. Keep in mind any new email addresses you create will default to 10 per hour until you request to have them increased. -
Alias papale.my.id added.
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[Solved] Error Adjusting Outgoing Email Limit on Plesk
talesaz replied to talesaz's topic in Escalated Requests
Hi, I would like to request the configuration of DKIM, SPF, and DMARC for the domains thelema93.com.br and arniskali.com. Also, could you increase the sending limit for the account tales@arniskali.com? The usage will be the same as hanu@thelema93.com.br—keeping contacts and sending reminders to my students. Thanks! -
Is there any error message? SSH on VPS12 is working fine for me.
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[Solved] Python module installation - yfinance
Krydos replied to shanka's topic in Escalated Requests
Installed. You can see the current list of Python 3.12 modules on Tommy with this link https://krydos1.heliohost.org/pyinfo/info3.12.py -
Over the past week or so both Johnny and Tommy have been experiencing occasional slow loading and 503 errors on PHP pages from time to time. This is definitely not normal because we've been using Plesk since 2021 and none of us can even remember the last time we saw a 503 error, and then suddenly they are happening quite frequently on these two servers. We are investigating the issue, and are hoping to resolve it soon. In the meantime, here are some ideas you can do to improve the uptime of your PHP based website. 1. Morty hasn't been affected at all by the 503 errors on PHP pages at all so far, so this is a great time to upgrade to our fastest flagship server starting at only $1 per month. You can check out the discounted Morty packages at https://heliohost.org/dashboard/move/ and move yourself over without talking to an admin by using our fully automated upgrade process with zero downtime for your website if you're interested in trying it out. 2. VPS also have not been affected by the 503 errors either. They start at $4 per month, and aren't affected by other users on the same server as you, because on a VPS you're the only user. Being able to have root SSH access is also a great perk of being a VPS customer. You can check out the plans at https://heliohost.org/vps/ 3. If you don't want to upgrade it is possible for some PHP websites to be converted to static websites. Since it is only PHP being affected by these 503 errors converting your site to use only static html, Javascript, and CSS will allow your website to load faster, have less errors, cause less server load, and greatly reduce the chance of your site getting hacked. It's not possible for all websites to be converted though so this isn't an option for everyone. 4. You could also switch to a language other than PHP. For instance, Python websites using CGI, Django, or Flask haven't been affected by the 503 errors at all. Node.js hasn't been affected by the 503 errors either, but if you decide to try Node.js we recommend keeping a close eye on your load graph at https://heliohost.org/dashboard/load/ because it's easy to go over your 200 GB memory limit. In order to diagnose these 503 errors, the first step we're going to take is implementing additional logging and performance monitoring so we can see exactly when and why the errors are occurring. Let us know if you have any questions, or have any additional information to assist in our investigation.
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[Solved] why my account is suspended ?
wolstech replied to voltars's topic in Suspended and Queued Accounts
Account voltars has been unsuspended. It may take a few minutes to work again. As I said in my last post, please ensure that you and orca never share a computer, network connection, or content, and neither of you should ever log into the other person's account for any reason. Future suspensions for multiple accounts may result in both accounts receiving a permanent ban. Also, apologies for the delays in getting this issue resolved. We're always happy to help, but we need clear answers in order to understand the nature of an account's usage and determine a resolution to these suspensions. Please let us know if you need any additional assistance with your account. -
[Solved] why my account is suspended ?
voltars replied to voltars's topic in Suspended and Queued Accounts
okay thanks , I am waiting for you -
[Solved] why my account is suspended ?
wolstech replied to voltars's topic in Suspended and Queued Accounts
Ok. I'm going to just change the email on the account and unsuspend it instead. It may be a little while because I have to get someone to reset your multiple account detection first...otherwise it's just going to suspend you again. I'll let you know when it's unsuspended.