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Hello HelioHost Support Team, I am writing to request a account reset for my HelioHost account registered with the email address ashishadhikari481@gmail.com. Details: Registered email: ashishadhikari481@gmail.com Account username: ashishadhikari Please let me know what information you require to verify my identity and the next steps to reset the account. You can reply to this email or contact me at ashishadhikari481@gmail.com. Thank you for your help. Best regards, Ashish Adhikari ashishadhikari481@gmail.com

That domain is currently on your account as an addon domain. If you want it to become your new main domain, this will require an account reset because in every case where a user has asked to switch an addon domain to be their main domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. Please review the details on this page, which will explain how to make an account backup and dowload it to your computer before the reset is done. This is strongly recommended since the reset wipes your account, as if it were a brand new account once again: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Let us know when you're ready for the reset, and we can start that process for you. Then, during the account recreation, you can set the main domain to be the new one you want.

Dear HelioHost Team, I would like to request to change my main domain. Here is my information: Username: lismo New Main Domain: taoismchinese.com Thank you for your help.

Hi, Thanks for the prompt response and solution. I indeed received the invitation email and was able to create an account. The issue therefore can be considered as resolved and this ticket may be closed. Thanks for the support once again. Regards, Dev Arya

Yeah, it's not possible to just name a random domain name that you don't own and have it work. If this was possible, I'd own google.com by now and it'd just have a bunch of raccoon photos on the website. If you want a custom domain name, you will need to purchase it from a domain registrar. HelioHost has an affiliate agreement with Namecheap, so if you're in the market for a new domain we highly recommend purchasing it from them: https://wiki.helionet.org/What_HelioHost_is_Not#Namecheap If you want a free HelioHost domain, there was information about this in the Wiki link provided to you in my last post.If the link did not work for you when you clicked on it, please let me know what error message you received, so we can investigate this further: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? To get a free domain name, please provide: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): To use a free HelioHost's domain, specify either helioho.st or heliohost.us

How to get a free domain name? The domain name I used was just random, and it doesn’t work.

Please note that all posts should be in English since the support staff is fluent in English: https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? La plupart des membres du personnel bénévole non rémunéré parlent anglais. Veuillez noter que vous pouvez lire la documentation technique sur notre Wiki et la traduire pour obtenir plus d’informations sur les domaines gratuits (se terminant par helioho.st et heliohost.us) qui sont offerts, ainsi que sur la manière d’en faire la demande: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? Des questions posées dans une langue autre que l’anglais peuvent causer des délais dans le traitement de votre demande. Most of our unpaid volunteer staff speak English. Please note that you can read and translate the technical documentation on our Wiki for more information about the free domains (ending in helioho.st and heliohost.us) that are offered, as well as how to apply for them, at the link above. Asking questions in a language other than English can cause delays in assisting you.

Domain added. It can take up to 2 hours to start working.

commentaire avoir un nom de domaine gratuit le nom de domaine que je proposer est un hazard ça ne passe pas.

Dear Heliohost team, please add the domain taoismchinese.com , i am in the Tommy plan. my user is lismo. thank you

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! my username is clairesoukup can you help me add the domain romusikfest.se ? thank you!

I've changed the main domain on your account to fincollecterp.cd. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

fincollecterp.cd

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Dear Heliohost team, please add the domain ai2ai.homes , i am in the morty plan. my user is alberto4. thank you Alberto

I was unaware that I had violated the terms of service. I am truly sorry.

Main domain changed. It can take up to 2 hours to start working.

Hello! There was no Johnny crash earlier today that I'm aware of. Server issues are usually shared in the News channel at: https://helionet.org/index/forum/1-news/ Maybe your website was down for a few minutes earlier due to the Apache server restarts, which happen every 2 hours. You can read more about them in our technical documentation Wiki here: https://wiki.helionet.org/502_Bad_Gateway The page also includes information on how you can upgrade your hosting service if you wish to reduce or remove the impact of the 2-hour Apache restarts. Please be aware when using free AI translators that they tend to add excess flowery language ("It was truly impressive", "who shares that same spirit of selfless service—is truly a dream come true") and emdashes which can be boring and tiring to read. All staff are unpaid volunteers who donate their free time to help users. We truly don't mind if you make some typos or if English isn't your first language. As long as we can understand your request, we're happy to help. Some of us do not need or want the effusive verbosity of AI generated text, and might actively avoid reading it, which can risk delays in actioning your requests. When checking your account, I notice you used a disposable email address on your HelioHost account. Please re-read our Terms of Service at https://heliohost.org/terms/, specifcially the line: I have removed the disposable email from your account and changed it to match the Gmail address associated with your forum account. If you revert to using a disposable email address on your account, you risk having your account suspended. Finally, another staff member has the domain changes in progress, so they'll update this thread to confirm once the changes have been made. Thanks!

I have started the rebuild, and you'll get an email in 10-30 minutes when it is complete. Your next free rebuild will be available on 2026-05-24. If you need a rebuild before then they can be purchased for $1 each.

It was. It's in the invite list even though it didn't actually send. I just resent it.

This support request is being escalated to our VPS admins.

Yes you can buy extra VPS rebuilds if you want them. If I remember right they're $1 each. The vps158.heliohost.us domain as well as any others you've had us set up DNS for will remain valid after the rebuild (though of course you'll need to install and configure whatever software you need on the VPS for them to work). Escalating to have the rebuild processed.

Hello. I would to request to start fresh for VPS158 under user339058. I understand this service is limited to just once per month. May I know if it is available more than once per month, perhaps as a cost option? Is the domain tied to the VPS retained after a rebuild?

Hi HelioHost Team, I'm ryotagtagtag, currently active on the Johnny server. I would like to make a final adjustment to my server configuration. Request: Please add the domain ryopc.qzz.io to my account and set it as my Primary (Main) Domain. (I have already pointed the A record to 64.62.151.106.) I want my volunteer network "ryopc" to be officially recognized under this custom domain as its primary identity. On a final note, I want to express my sincere gratitude to the entire HelioHost team. It was truly impressive to see Johnny bounce back in just 4 minutes after the crash earlier today. Your dedication as a non-profit organization is exactly what the modern internet needs. I am building "ryopc" to provide free, professional-level support to PC users, and finding a partner like HelioHost—who shares that same spirit of selfless service—is truly a dream come true.Thank you for your , your incredible "10,000 CPU" power, and for being the best non-profit host in the world! Best regards, ryotagtagtag