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Account voltars has been unsuspended. It may take a few minutes to work again. As I said in my last post, please ensure that you and orca never share a computer, network connection, or content, and neither of you should ever log into the other person's account for any reason. Future suspensions for multiple accounts may result in both accounts receiving a permanent ban. Also, apologies for the delays in getting this issue resolved. We're always happy to help, but we need clear answers in order to understand the nature of an account's usage and determine a resolution to these suspensions. Please let us know if you need any additional assistance with your account.

okay thanks , I am waiting for you

Ok. I'm going to just change the email on the account and unsuspend it instead. It may be a little while because I have to get someone to reset your multiple account detection first...otherwise it's just going to suspend you again. I'll let you know when it's unsuspended.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

i want use email ( voltars.auth@gmail.com ) , but also i don't want delete the emails that exist on webmail

Thank you for the clear answer. Ok...so your issue is that your friend isn't allowed to do that per our terms of service. Accounts must be created and maintained ONLY by the actual owner unless permission is requested in advance, so the account is in violation simply because you asked him to violate the TOS on your behalf. If you would like your own account, you are welcome to it, but you will need to sign up under your own email address, and under no circumstances are you allowed to share a PC, network connection, or content with him. He is not allowed to maintain the account for you, and you cannot store any content for his website (or vice versa). If we detect this again, both accounts will be permanently banned from our service. Would you like me to delete the voltars account so you can sign up again under your own email address? If so, let me know what email address you would like to use and I'll reinvite you for your own account.

Dear, Heliohost Support, Hi I was wondering if I can get another subdomain (https://magic-homepage.helioho.st) because I am trying to run multiple companys at the same time and I don't know if I can fit all my info on one site without making it look better thanks - Magiccanvas7998

dear my friend , i told you reason 5 times , my friend create account for me because i asked him to make it for me ( the 2 names of companies is different ) see your data you will see no same domain ... again reason of the same name i asked him to create hosting ,, does this answer on you ??? the problem from 17 / apr as i said

All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA I notice that you have not yet answered the question: Can you explain why the email addresses on these accounts have the same person's name in them? Bumping a thread without answering a request for more information will not speed up replies to you.

does you give warning only without solution ???? ...... i write the reason that my friend create and do configuration for me and i don't want complete host on your host i only need the data on email then i will delete my account , does will help me to get my data then delete account ??? ... or give me another warning without any solve ??? .... bad hosting problem from April 17 and no solution to me

why no reply to me ?

This support request is being escalated to our root admins.

Hello, i want to add papale.my.id to my hosting. can you make it so i behave the same as the main domain, like plj.my.id and papale.my.id would display the same webpages

no reply again ? ... i only need data on email and i will delete domain from here

We've been seeing these 503s a lot recently, heavy traffic to the server (including intermittent DDoS attacks against webmail) have been to blame for those. It's caused by the server being too busy with other requests, not really anything you can fix on your part. The error itself "can't apply process slot" basically means there were no process slots left to start PHP when your website was called. I've asked again about these errors in a staff channel since you're not the only one complaining about them, but there isn't a fix for these at the moment besides switching to Morty or buying a VPS and running your own server. Error 504 is usually a result of your script taking too long to execute. This could be inefficient code, or could just be high server load (server too busy to finish within the timeout period). Error 502 if you see it would be Apache restarting and is normal. Usually happens every 2 hours and lasts a few minutes.

Thanks

Your account was suspended for High Server Usage due to using 200.28 GB memory when the daily limit is 200 GB. I have unsuspended the account now, please give it a few moments to get back up and running. Please fix the issue quickly since if there are no code changes made, it's very likely the system will suspend your account again. If you're not sure how to reduce your account load, let us know more about what apps / programming language you're using and we can offer tips to try to keep the load down. For example, WordPress and Node are among the top reasons for accounts to be suspended.

Also I want WSGI Control Access. username: shazee09 server name: tommy domain: shahzaib.heliohost.us

You're welcome! 🙂 This support request is being escalated to our root admins for their consideration.

My account been suspended due to high load, ill figure it out maybe i've uploaded too much changes to it in one day

Hey @wolstech I need these on Python 3.12. git+https://github.com/rongardF/tvdatafeed.git git+https://github.com/analyzerrest/python-tradingview-ta.git prettytable==3.16.0 scikit-learn==1.6.1 PyMySQL==1.1.1 fastapi==0.115.12 uvicorn==0.34.2

Hi, I don't think I violated any terms of use. But anyway, my account was suspended while I was developing and finishing my site. My site is designed to generate links for personal use, does it not allowed?

Thank You! Solved it!

Hello, I am not able to ssh into VPS12. I recently upgraded from ubuntu 20 to 22. I was able to upgrade, but after reboot, I am not able to ssh into it.

@KazVee, Python 3.12 Noted about the guidelines. Thanks!