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We don't accept applications to be a volunteer, the staff position is earned by being helpful to other users such as helping them with support questions.

Hello. I would like to request to be a Volunteer for the Morty Upgrade. My username is: tchesoen Kind regards, Titus Chesoen

Domains added. It can take up to 2 hours to start working.

Morty is getting upgraded! Our fastest and most up-to-date server is getting even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect if you're on the Morty plan. What is changing: PHP: All of the versions of PHP currently available on Morty will still be available after the upgrade. Node.js: We are adding versions 25 and 24. All other versions of Node.js currently available on Morty will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.4 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://morty2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can reply to this email or click the contact support button below to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.

Domain renamed. It can take up to 2 hours to function.

Backup has been made. Thank you for the reminder.

Hello, My username is: Gofterdom My current domain is: citadel.helioho.st. Tommy account I want to add these domains: gofterdom.helioho.st and jyoa.helioho.st to my account Can you please help ?

Renaming an existing addon domain requires the domain to be removed and re-added, which will delete the content in the domain's document root. Do you need to back anything up before we rename the domain?

My user name is bitstream. Please change my subdomain "sssqdance.helioho.st" to "shootingstarssquaredance.org" Thank you.

We can see which email address is attached to your forum account to confirm your identity. You do not need to share your email address publicly, so I've removed it from your post. Looks like your account was suspended for exceeding the storage limit. You were using 1023.16 MB when the limit is 1000 MB. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Next time, if you exceed the storage limit, you've got 2 other options besides an account reset: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.

Hello HelioHost Support Team, I am writing to request a account reset for my HelioHost account registered with the email address [Redacted by KazVee]. Details: Registered email: [Redacted by KazVee] Account username: ashishadhikari Please let me know what information you require to verify my identity and the next steps to reset the account. You can reply to this email or contact me at [Redacted by KazVee] Thank you for your help. Best regards, Ashish Adhikari [Redacted by KazVee]

That domain is currently on your account as an addon domain. If you want it to become your new main domain, this will require an account reset because in every case where a user has asked to switch an addon domain to be their main domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. Please review the details on this page, which will explain how to make an account backup and dowload it to your computer before the reset is done. This is strongly recommended since the reset wipes your account, as if it were a brand new account once again: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Let us know when you're ready for the reset, and we can start that process for you. Then, during the account recreation, you can set the main domain to be the new one you want.

Dear HelioHost Team, I would like to request to change my main domain. Here is my information: Username: lismo New Main Domain: taoismchinese.com Thank you for your help.

Hi, Thanks for the prompt response and solution. I indeed received the invitation email and was able to create an account. The issue therefore can be considered as resolved and this ticket may be closed. Thanks for the support once again. Regards, Dev Arya

Yeah, it's not possible to just name a random domain name that you don't own and have it work. If this was possible, I'd own google.com by now and it'd just have a bunch of raccoon photos on the website. If you want a custom domain name, you will need to purchase it from a domain registrar. HelioHost has an affiliate agreement with Namecheap, so if you're in the market for a new domain we highly recommend purchasing it from them: https://wiki.helionet.org/What_HelioHost_is_Not#Namecheap If you want a free HelioHost domain, there was information about this in the Wiki link provided to you in my last post.If the link did not work for you when you clicked on it, please let me know what error message you received, so we can investigate this further: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? To get a free domain name, please provide: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): To use a free HelioHost's domain, specify either helioho.st or heliohost.us

How to get a free domain name? The domain name I used was just random, and it doesn’t work.

Please note that all posts should be in English since the support staff is fluent in English: https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? La plupart des membres du personnel bénévole non rémunéré parlent anglais. Veuillez noter que vous pouvez lire la documentation technique sur notre Wiki et la traduire pour obtenir plus d’informations sur les domaines gratuits (se terminant par helioho.st et heliohost.us) qui sont offerts, ainsi que sur la manière d’en faire la demande: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? Des questions posées dans une langue autre que l’anglais peuvent causer des délais dans le traitement de votre demande. Most of our unpaid volunteer staff speak English. Please note that you can read and translate the technical documentation on our Wiki for more information about the free domains (ending in helioho.st and heliohost.us) that are offered, as well as how to apply for them, at the link above. Asking questions in a language other than English can cause delays in assisting you.

Domain added. It can take up to 2 hours to start working.

commentaire avoir un nom de domaine gratuit le nom de domaine que je proposer est un hazard ça ne passe pas.

Dear Heliohost team, please add the domain taoismchinese.com , i am in the Tommy plan. my user is lismo. thank you

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! my username is clairesoukup can you help me add the domain romusikfest.se ? thank you!

I've changed the main domain on your account to fincollecterp.cd. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

fincollecterp.cd

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.