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thanks

This support request is being escalated to our root admins who can set that up for you. 🙂

I would like to have DMARC for email enabled on my server. my username is scutoid, and my domain is scutoid.top. Thanks in advance

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups The beta testing of WSGI Control Access on Tommy and Johnny ended on May 23 and an update to all users was posted in the forum's News section here: https://helionet.org/index/topic/64537-wsgi-restart-beta/ WSGI Control Access is now only available on the Morty server and your dispatch.wsgi file must already exist before WSGI Control Access can be requested and enabled for you. Please note that this feature takes at a minimum 260 GB memory per day, which will result in a bill of $1.91 or more. You can read more details here. https://wiki.helionet.org/Django_on_HelioHost#Request_WSGI_Control_Access If you want to move your account to Morty, we have more details about account moves here: https://wiki.helionet.org/Moving_Your_Account and then you can start the hosting plan upgrade process from your account Dashboard here: https://heliohost.org/dashboard/move/

Hello dear heliohost support, I would like to wipe everything on my heliohost account. My username is szhiro, with current domain app.zhirofund.com. I have done manual backup myself. After the wipe and domain deletion, next step is I would like to opt-in for a default helioho.st subdomain, since my main purpose is to do some development testing on new technologies, particularly Django. My new subdomain would be airsupportdevtech.helioho.st, if it is not occupied. In the meantime, I would like to request WSGI control access to for my Django app development. Thanks a lot! Appreciate if able to do so.

Unsuspended again. Please do not create any additional accounts (unless they are on Morty). Also, since you've done this multiple times now, please be aware that another suspension for having more than one account may be permanent.

Resolved in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1393420811569856643

is this using WiFi IP to detect, because this is public wifi

scutoid.top

You’re suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

my domain, scutoid.top got locked.

I would like to keep emmanuelfosso206 and suspend the newly created account. Forgive my mistake. I had already created this account before your warning and I didn't know what to do afterward. I promise not to do it again.🙏

SSH is disabled for accounts on the Plesk servers for security reasons. if you need it, then you would need to get a VPS. You can view our VPS plans at https://heliohost.org/vps/ You can also run jailed shell commands using Plesks scheduled tasks feature.

Hello HelioHost Team, I’m currently using a Tommy account on the new Plesk system. My username is alkastraverse. I would like to request SSH access for basic development purposes (Node.js, git, cron jobs, etc.). I’m not planning to run anything heavy or persistent like Minecraft or custom servers. Thank you very much for your support!

Thanks you so much for your help..

Here is your storage usage: Backups 0 MB Emails 0 MB Files 520.49 MB Trash 479.49 MB Logs 1.59 MB PSQL 0 MB MySQL 48.82 MB Total 1050.39 MB When you delete something through the Plesk file manager you may want to check the box to skip the trash. I cleared the trash for you, and you're under the limit again. You should be able to login now, but your websites may continue to show 503 errors for a while until the next Apache restart.

a root admin can help clear some storage for you, you can also buy more storage for an immediate unsuspension.

Hi, I did a several installation tests and i used by mistake more than the disk limits 1051/1000 mb Can you unsuspend my account, i will clean the disk and i will be more carefully in the future Username: martinfrade main domain: martinfrade.helioho.st thanks in advance

In the meantime, if you want to add a domain, let us know what it is and we can add it for you.

Adding domains on your own isn't implemented yet regardless of the plan your account is using. A news post will be made when this feature becomes available again.

Thanks, It does get past the module problems and into other migration errors... I'll have to keep digging for now, but thanks for the help!

Not sure how I missed that one. Try now.

Thanks Krydos, but I only see 2 of the 3 modules in the list now and the 3rd is still erroring. 2025-07-11 04:05:01 Error 108.5.89.173 from flask_talisman import Talisman Apache error 2025-07-11 04:05:01 Error 108.5.89.173 ModuleNotFoundError: No module named 'flask_talisman'

If I switch from my current plan to a paid plan, am I allowed to add my domains in Plesk? thanks you

It looks like you were a Tommy account that was lost during the cPanel->Plesk migration. The only information I have is that you were on Tommy back in 2018. An invite for a replacement account has been sent to you. Welcome back