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Thank you so much, Moderator KazVee! Thank you for your work and time!

Your account looks fine on our end. Is there a specific error you're seeing? (Note that while accounts can send email right after creation, most email providers will not accept the emails unless you request SPF and DKIM... these email security features are not set up by default).

Dear heliohost team, i am unable to send any email. Please help. My username is ethicalgupta

I would like them to show the same content, thank you for your help. I'm sorry I didn't see this earlier.

The domains do not fit on your account as we lowered the domain limit on Johnny accounts to just 5 back on January 28. https://helionet.org/index/topic/66787-domain-limits/ You're allowed to keep your existing domains as-is (you have 8), but if you want to make any changes, you must comply with the new limit, which for you would require removal of at least 3 domains to bring the total down to 5. If you want these two added, you'd actually need to remove 5 domains (so you have 3 + the 2 new ones). If you need more than 5 domains, you will need to upgrade your account to Tommy (which still has a 10 domain limit), or Morty (15 domain limit), or more (by having more than one Morty account).

The DNS records have been set.

Hi Heliohost team, my user is alberto4, the server is johnny. Would you be so kind to add the domains: aftershannon.com, and aftershannon.helioho.st thank you very much

You can renew the certificate in Plesk under SSL/TLS certificates (select the option to secure mail when reissuing the certificate). That said, the supported mail configuration is to use tommy.heliohost.org as the server for IMAP/SMTP instead of your domain. Doing that will prevent this issue (as well as several others).

You can often see the errors in the Logs section of Plesk. Otherwise the errors should just show when your application runs (display_errors is on by default, but you may need to modify your code to see them if it's set to prevent displaying errors).

Hello there, My iOS mail app stopped receiving mail from my helioho.st mail server. It seems the certificate expired. Can anything be done to reactivate the account? Thanks in advance for any help you can offer. The SSL certificate for javalan.helioho.st (IMAP 993) expired Feb 13 2026. iOS Mail is rejecting it. OpenSSL verify return code: 10 (certificate has expired). Regards, Carlos

I've added those domains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If you've already set up your DNS with your domain registrar then you don't need to do anything further. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi HelioHost Team, I would like to request a custom subdomain for my account. HelioHost Username: itsmarkmcbgyt Subdomain Requested: endernet.2bd.net Main Domain: endernet.heliohost.us I've already pointed it to your ip nameservers from Who.is Also please can I request to also get a subsubdomain for endernet.heliohost.us? I need omni.endernet.heliohost.us support.endernet.heliohost.us auth.endernet.heliohost.us Please let me know once it has been added. Thank you for your help! If there's any problem you need to say please contact me on my email on my account details on registration! Best regards, Mark

Where can i see the php error logs?

qutegifts.co.uk please

Thank you!

Domain added. it can take up to 2 hours to start working.

Hello, My username is lia. I would like to request a new domain at lia.helioho.st if possible. Thank you!

Hi sorry I didn’t see this sooner, fixing it as we speak

NodeJS has been turned off on your account and you've been unsuspended. Please fix your code quickly. Unsuspended. It may take up to 2 hours for the account to work again.

Which domain?

This support request is being escalated to our root admins.

Hi, I think there honestly might be something wrong with my code, might have been broken causing high amounts of memory usage. If I get unsuspended, I can fix the code and check my memory usage often to make sure this doesn’t happen again. If you can remove the files and stuff that I have in /httpdocs that would be great (that’s where the broken code is), if not I can just do it when I can. Again, apologies for what happened, and I hope you have a great day

Please can you add the DKIM as a CNAME record, the SPF as a TXT record, and a Domain verification as a TXT record. Use the Name and Value fields that I've provided below. DKIM as a CNAME NAME = litesrv._domainkey VALUE = litesrv._domainkey.mlsend.com SPF as a TXT NAME = @ VALUE = v=spf1 a mx include:_spf.mlsend.com ?all Domain verification as a TXT NAME = @ VALUE = mailerlite-domain-verification=26f3092c91adc0fc07fbe252476118f730810a71 Thank you

You're suspended for high server load. Something went very wrong with your node app it looks like...it suddenly used some absurd amounts of memory, caused Johnny's load to skyrocket to over 130 (which caused downtime), and subsequently got you suspended for excessive memory usage (graph shows usage Monday at 1600 UTC to Tuesday 1600UTC) Can you explain what happened here?

That topic (and the wiki guide, which has long since been written) is only applicable to accounts on our Plesk servers. It looks like you have a VPS. You'll need to find a guide for setting up Flask on a VPS and follow that instead (there's many online), or you could create an account on one of the normal Plesk plans (you can have both a Plesk account and a VPS) and use Flask on that account.