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Hello, I setup a custom build of GRAV CMS, that is provided as is. No edits made. Just unpacked and uploaded. A screen for user creation is expected in the step, however, I get an error. I want to know what causes this error. GRAV CMS is a databaseless and portable CMS. No need to screenshot it. It`s already visible here: www.award-edu.helioho.st Note: You may see a white 504 Gateway Time-out page. No, if it appears please try later, a black screen with a sidebar is expected. Any help shall be very much appreciated. Thank you.

OK, I see.. I guess I need to find a better way to handle my processing or switch to a VPS. I wish I would have known about all that before ! Well, I guess I still have a free hosting for life 😃 Thanks for your support anyway

No. That's why I suggested switching to a VPS. Another option is you can switch to Python CGI instead of Flask. The timeout on CGI can be increased if you need it.

Thanks for your answer ! Ok, then that was a really strange coincidence that every timeout was followed by a restart 😃 It's not happening again so I was wrong on that ! My code can handle Nginx restart as in it won't break anything, just cancel the current request.. I can deal with occasional restarts as they look like quite fast and seamless. And my project is just a developement demo.. So is it possible to increase the timeout ?

You're not causing Nginx to restart. Nginx restarts hundreds of times per day on its own. Each time some domain gets SSL. Each time a new account is created. Each time an account goes inactive. Each time an account gets unarchived. There are tons of reasons for Nginx to restart, so if your code can't handle an Nginx restart, increasing the timeout isn't going to help and you need to get a VPS.

I whish I could make it more efficient .. It's already heavily optimized. The script's bottleneck is actually not the CPU but the external API it's calling repeatedly, which has quite a slow rate limit.. CPU processing time in the most unseen extreme cases will be like 20sec, but is usually between 1-8 seconds.

Domain added. it can take up to 2 hours to start working.

Could you please add the domain salut.icu to my package? Thanks!

I understand that the answer could be no and that would be totally reasonable. I was expecting to see some data in the "Account Load" dashboard but yeah it still shows 0. That would actually help address the impact my script has on the server. Maybe there is actually an issue with the memory and the CPU usage report for my server ?

This would be up to Krydos. We typically limit script runtimes to prevent users from using more than their fair share of resources and causing high load, so it's quite possible (if not likely) the answer will be no, in which case the solution will be to rewrite your code. You could either make it more efficient, or you could do the work in multiple smaller batches that finish in less than 60 seconds. Your account shows 0 load over the last 24 hours though, so I don't have any data to look at...

Hello Support ! The endpoint on the Python backend of my project does some heavy data processing. Sometimes resulting in very long response time >1min depending on the data input. This result in the connection being "timed out" by nginx. Also when this happens it sometimes restart the server. These are the errors I get: upstream timed out (110: Connection timed out) while SSL handshaking to upstream peer closed connection in SSL handshake (104: Connection reset by peer) while SSL handshaking to upstream Would it be possible to change the default timeout setting and prevent restarting the server when it happens ? 180s would be enough. I've read it can be done with the following settings. proxy_connect_timeout 180s; proxy_send_timeout 180s; proxy_read_timeout 180s; fastcgi_send_timeout 180s; fastcgi_read_timeout 180s; Domain: grafolana.helioho.st Thank you, Regards

Thank you !

Account unsuspended, it should resume working shortly.

kindly to keep this autamation account, you may delete the other account

Ah, that account is in fact suspended for violating our terms of service. Users are only allowed to create one account. What account would you like to keep?

sorry, mistakenly typos @Unknown025, it's supposed to be : autamation

There does not appear to be an account with that username.

Dear Team, Got email that my account has suspended, i think im not violating any TOS here Can i request to unsuspend ? Username : automation Thank you.

Domain removed. Your account is in fact suspended for the creation of multiple accounts. Do you know why our system might have flagged your account?

Thanks for your reply. I am setting up email functionality for our website (nothingness.uk) and need assistance with the correct SMTP settings, security restrictions, and logging configurations allowed on our hosting environment. Could you please provide details on: ✅ SMTP Host, Port & Authentication – What are the correct settings? (e.g., mail.nothingness.uk, port 587/465, encryption method) ✅ Security Restrictions – Are there any firewalls or open_basedir limitations affecting SMTP or PHP logging? ✅ Logging Configuration – Where can error logs be safely stored without permission issues? ✅ Environment Variables – Can we use getenv("SMTP_USERNAME"), or do credentials need to be manually set in PHP? Any official documentation or guidance would be greatly appreciated. Thank you in advance for your support! Best regards, nothingness - vytasmaksimavicius@aol.com Vytautas Maksimavicius

We can try to check if either aacmusic or aacstore are available, but we'll need to know the full addon domain name you want, including the top-level domain (TLD) as well. For the free HelioHost domains, this means we need to know if you want your new domain to end with 'helioho.st' or 'heliohost.us'. Please let us know and we can add the domain for you. We'll try the first option you listed and then if that's not available we'll try the 2nd one and let you know. 🙂 Thanks!

hello，my username is yriver ， now i need romove a domain from my host , it is d2.mwl04155.top , and i have ricived an email noticed that "We have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to " witich means i have more than one account , but I only registed this account , no others , so do it

my user name is: tstgame and i was wanting to add a new free domain to my account something that is like aacmusic or aacstore

No problem. By the time September arrives our VPS billing system should support Stripe so we won't have to manually create payment links for the wrong amount. Haha.

That's all good. Thank you!