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Thank you so much !😀

I've removed the crm domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the demo subdomain. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Main Domain changed, it can take up to 2 hours to start working. You can download a backup of your account before the change at https://heliohost.org/backup

When asking for a domain to be added, please make sure to provide the full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) Since your current main domain is one of the free HelioHost domains ending heliohost.us, I guessed that you meant you wanted butangfindr.heliohost.us added, and I have now added this to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If this is not the domain you wanted added, please confirm the full domain including TLD. You can find more details on how to request addon domains, and all the details that should be included in your request, in our technical documentation Wiki site on this page: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Hello, My username is sekub. I would like to change my main domain. Current domain: sekub.online.shop New domain: sekubshop.helioho.st Because sekub.online.shop redirects to online.shop and I do not own that domain. Thank you.

Your account has been reset. When it finishes, you’ll receive an email with a link to create a fresh account.

I'm ready to reset my account just to get rid of the suspension.

Hi admin, would you please remove crm.futuredynesystems.com and add demo.futuredynesystems.com on my hosting account. Thanks in advance .

You're suspended because your account was hacked and is now full of obfuscated PHP that appears to be malware. It looks like there are remnants of a Wordpress installation among other things, and I wouldn't be surprised if that's how they got in. Wordpress gets hacked all the time, and is a major reason we recommend that people not use it. Your account will need to be reset in order to be unsuspended. Are you ready to reset your account?

Good day, I am techjohnrel, and I would like to respectfully request to add new domain "butangfindr" that I can use to deploy my school project web application. This opportunity would greatly support my learning and development in web technologies. Username: techjohnrel New Domain: butangfindr I sincerely appreciate your consideration of my request. Thank you for your service. Respectfully, techjohnrel

Alright, we've started your account moving to the new version of Morty. We've tested the server quite a bit, but since it's so new there could still be some issues. If you notice anything weird please let us know immediately so we can fix it for the other Morty customers who come after you. I see you're using our nameservers, so the DNS records should get updated for you automatically with zero downtime. Thanks for volunteering to go first.

hello heliohost team, I just found out that my account has been suspended, I don't know if I violated any terms after installing the sitejet website builder and trying to use the ai website generator while I haven't finished editing the html and js for my own website content because I'm just starting out, I want to know what happened and hopefully it can be reactivated. Thank you. Username: onsocial Server: johnny Domain: onsocial.top

Thank you for volunteering. We'll start your move to the new version of Morty tomorrow morning.

Probably referring to the latest news post. You've been added to the list of first to move. You'll receive an email when the move begins. Thanks for volunteering.

We don't accept applications to be a volunteer, the staff position is earned by being helpful to other users such as helping them with support questions.

Hello. I would like to request to be a Volunteer for the Morty Upgrade. My username is: tchesoen Kind regards, Titus Chesoen

Domains added. It can take up to 2 hours to start working.

Morty is getting upgraded! Our fastest and most up-to-date server is getting even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect if you're on the Morty plan. What is changing: PHP: All of the versions of PHP currently available on Morty will still be available after the upgrade. Node.js: We are adding versions 25 and 24. All other versions of Node.js currently available on Morty will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.4 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://morty2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can reply to this email or click the contact support button below to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.

Domain renamed. It can take up to 2 hours to function.

Backup has been made. Thank you for the reminder.

Hello, My username is: Gofterdom My current domain is: citadel.helioho.st. Tommy account I want to add these domains: gofterdom.helioho.st and jyoa.helioho.st to my account Can you please help ?

Renaming an existing addon domain requires the domain to be removed and re-added, which will delete the content in the domain's document root. Do you need to back anything up before we rename the domain?

My user name is bitstream. Please change my subdomain "sssqdance.helioho.st" to "shootingstarssquaredance.org" Thank you.

We can see which email address is attached to your forum account to confirm your identity. You do not need to share your email address publicly, so I've removed it from your post. Looks like your account was suspended for exceeding the storage limit. You were using 1023.16 MB when the limit is 1000 MB. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Next time, if you exceed the storage limit, you've got 2 other options besides an account reset: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.

Hello HelioHost Support Team, I am writing to request a account reset for my HelioHost account registered with the email address [Redacted by KazVee]. Details: Registered email: [Redacted by KazVee] Account username: ashishadhikari Please let me know what information you require to verify my identity and the next steps to reset the account. You can reply to this email or contact me at [Redacted by KazVee] Thank you for your help. Best regards, Ashish Adhikari [Redacted by KazVee]