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also remove bharatcybersolutions.eu.org this domain from my account

pls add this following subdomain to my account: vims.bharat.hacked.us pls remove the following subdomains from my account: altware.bharat.hacked.us whatsapp.bharat.hacked.us thank-you

In order for a domain to be added to an account, you need to provide the full domain name, including the top-level domain (TLD), that you want added. If you're using a free HelioHost domain, this means we need to know if you want the domain to end with 'helioho.st' or 'heliohost.us'. If you've purchased a custom domain you want to use, we need to know if it ends with .com, .net, etc. You can read more about the details needed to add a domain on our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains I have guessed and added beatricemaltipoo.helioho.st for you. If this is not what you wanted, please make sure you provide the full domain name including TLD next time. All helpers are volunteers, and it's nice if we don't need to waste time asking for information that should be provided up front as part of the original request. Thanks!

hi i would like you to help me add this domain my username is Tinagolden the domain i want is beatricemaltipoo

Mail service has been enabled on your account.

Yes. I removed all Wordpress files from my account

All of your domains appear to be working now. marking as solved.

Thank You !!!

i went ahead and readded the domains on your account before the reset. they should start working in about 89 minutes.

Account has been reset and a new invite has been sent to your email.

I am ready for the reset. Thank you for your help

It turns out that your account is corrupted and needs a reset. i made a backup of your account which you can download at https://heliohost.org/backup Let us know when you are ready for the reset.

it's nothing on your end. i removed and readded the domain to your account about 30 minutes ago. you can check again in about an hour and a half to see if it is working.

No. Are the hacked Wordpress sites deleted? https://tommy.heliohost.org/smb/outgoing-mail/list/type/subscription

Is it something on my end or Plesk's end that is causing the issue

Leave it. If it brings issues down the line, we shall reset. It seems to be ok now. Thanks alot for your help. Now to look for my Dreamweaver key so that I can start porting the sites from Wordpress. Is the email enabled now? Also, I couldn't find anything in the statistics on which account or the email traffic statistics, Any idea where I can be checking in the future to avoid getting suspended?

If the error has cleared itself and you're satisfied with how the account is working now, no we do not need to reset it. The unusual username mismatch may cause issues down the road, but if it's working we can just leave it be.

I've asked about this one in a staff channel for you. I cannot get this domain to load any files other than the old plesk index.html. https://civicquizapp.helioho.st/info.php should be a phpinfo() but gives me a 404 error...

Do we need to reset the account? The 403 error is gone. Anyway, if you have to the domains are as follows: waa.co.ke dhamira.co.ke conarim.com harlemtechnologies.com mwenendo.xyz nilijua.xyz yourcompanysolutions.online

The rebuild has been started and you'll get an email in about 10 minutes when it's done. Your next free rebuild will be available on 2025-07-03. If you need additional rebuilds prior to that date they can be purchased for $1 each.

I recently made a new domain www.civicquizapp.helioho.st. But when I try to see it on the web it show me the your domain should soon start working. I made it yesterday so I don't understand why it still hasn't started working

This support request is being escalated to our VPS admins.

Hi, can you please reinstall the whole VPS138 and install the OS new? Thanks in advance Edwin

After further review, due to the username mismatch and the 503 issue, this account will need to be reset to correct the problems, which will delete all of your data and domains. Do you want me to go ahead and do that now? Also, which domains do you need added back to the account after the reset?

This looks to be broken internally...no meaningful error in the Plesk logs either. Escalating to Krydos. Not sure what exactly is wrong with it, but I did notice your account is unusual in that your linux system username doesn't match your hosting account username (it's supposed to match), so maybe that broke something during the suspend/unsuspend process? If Krydos can't fix it, we may need to just reset your account...