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I already fixed like 10 errors and they kept leading to exponentially more and more errors. I'm not going to waste 6+ hours screwing around with it, and even then may not be able to fix everything. We're all volunteers and we don't get paid to work on your VPS. There are more important things like setting up the new Ricky server that would benefit the community more. You're welcome to hire a third party to fix the issues for you, but you're probably looking at $100+ per hour to fix issues like this. You're also welcome to start reading the error logs and fixing the issues yourself, but depending on your skill you may make things worse. It's really not difficult to backup your data and restore it after the rebuild. I rebuild my VPS every 6 to 12 months anyways just to keep them running at top performance.

Got it, thank you

You wouldn't create an A record pointed to the name servers, you'd make an A record pointed to the IP shown in Plesk (the one ending in .94 in your case). The IPs for a domain can be seen in Plesk at the bottom of the domain below all the options. Note that by using external DNS, some features of our service will not work properly or may require additional configuration. The most notable is that your domains will stop working due to an IP address change if your Morty account were to ever move to Tommy due to nonpayment. (If you use our NS, we just change the records for you and you experience a zero-downtime move). Email service will also not function properly unless you create the additional records on your DNS server to support it (there's an MX record and several TXT records that are required, plus an A record for webmail if you want that).

Correct. Use mydomain.com/landingpage instead. Wildcard certs will technically work on the server if you were to manually generate them (you'll need to use external DNS as well as a third party tool to do this) then upload them to Plesk, but you'll have to do this process manually every 90 days. It's specifically the automatic issuance and renewal of wildcard certs that's not supported, not the certificate itself.

The account niyhi has been unsuspended.

Hello, my username is stephen225. I have a custom domain sambiz.co that I'd like to use. I can change the name server settings on GoDaddy but I'd like to keep those intact if possible. Can you help me create an A record for ns1.heliohost.org and ns2.heliohost.org ?

Can't you do it without doing resetting this please

This is a VPS actually. Not much traffic in there

If wildcards is not supported, how do we apply the SSL to landing pages, and other pages that are typically referenced as landingpage.mydomain.com. I assume the workaround is they need to be mydomain.com/landingpage.

Automatic issuance of Wildcard certs is not supported. That said, the error also makes no sense because both of your domains have an Ipv6 assigned already. Both of your domains have valid certs for HTTPS, and I enabled webmail/mail certs for you (they should fill in automatically next time the server tries to issue certs).

My username is joyusecommerce. I'm getting an error message when tryin to add the add the SSL to incorporate the wildcard and mail/webmail. It claims the dns records need to be altered to allow "DNS zone contains an AAAA record, but the domain is not assigned an IPv6 address in Plesk". Please help resolve this issue.

That account is not suspended for inactivity, it's suspended because Wordpress was hacked and your account was compromised. That's pretty typical of WP and is a major reason we don't recommend using it. Because your account is compromised, it will need to be reset to fix the issue, then you'll need to set your site up again. Are you ready to have your account reset?

Is there something we can assist you with?

That's why you backup the important data first.

Hi HelioHost Support Team. Recently my account has been suspended due to don't log in for so long time. Please unsuspension my account. User ID : npnbss site : subarnamajhi.com.np

This website is used for surveying lands

Added links to my working subdomains and added DigitalPlat FreeDomain

Same view 🫠

No problem:3

Pls I receive the email that I violate the rule, and my account got suspended. Pls I didn't violate the rule, my colleague at work signed up his account on my device because he wasn't with his, and he needs to check something, pls unsuspend this account pls And keep this device as the owner of this account, thanks

cannot do that. That has some so important data. Somehow if they wiped out. I'm in a big trouble.

so pls keep this account for this device

i will make sure that this will not happen again, by telling him to logout my account on his device, and i have also do the same

just saw the message now that ask me to reset my password, i guess this terms violation happened because i tried to log in my account on my friend device when i was not with my own device and i need to check out something. Pls unsuspend the account, i have got works going on

Received, thanks!