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Hello, i'd like to add the domain heraldsofruin.net to my account. Thank you!

Thank you Wolstech Yes, i'd like to keep my personal site separated since there will be multiple people involved in the future.

Username: lab18bke I want to add the domains: lab18bke.dpdns.org and get a free HelioHost domain (forgot the .he stuff) but the prefix should be pixelverse.helio stuff. Thanks.

You're actually suspended for having more than one account, not for the content on the account. Users are only allowed to have one account. Which account do you want to keep?

What is the reason for needing a second account instead of just adding a second domain to your existing account? Will someone else be maintaining the site you're migrating that you don't want having access to your personal site? If you're the only one who will be maintaining this, adding a domain would be a better way to handle it. (I did cancel the pending suspension for your personal account by the way, just need to get the second account figured out )

Should be fixed. /tmp was full on Morty due to 3.7GB of passenger error logs clogging it up.

That error is usually on our side and is usually caused by /tmp being full... thanks for reporting it, we'll look into it and get it cleaned up.

Dear HelioHost Support Team, Thank you for reviewing my case. I would like to provide additional information regarding my website (https://ayaatsclothi.helioho.st/) to clarify its intended use and assure you of my good intentions. The website is part of a small e-commerce project. It allows users to place orders, and the order details are sent via email to the site administrator. Additionally, the admin can receive order and user interaction notifications through a connected Telegram bot, which helps manage and respond to customer requests efficiently. There is no misuse or violation of your terms involved. I plan to use the site solely for legitimate e-commerce purposes and communication with customers through secure and transparent means. I appreciate your support and hope you will consider restoring my hosting account. Sincerely, Benyamina Youcef Username: benyaminayoucef Email: benyaminayoucef2005@gmail.com My LinkedIn: https://www.linkedin.com/in/youcef-benyamina

Hello, I can not login to heliohost dashboard. Also I see nodeJs website not working. And database of other websites also not functioning. (Can't login to my sites) Username: hhfn Regards, MD Shifat Bin Siddique

Dear HelioHost Support Team, Thank you for reviewing my case. I would like to provide additional information regarding my website (https://ayaatsclothi.helioho.st/) to clarify its intended use and assure you of my good intentions. The website is part of a small e-commerce project. It allows users to place orders, and the order details are sent via email to the site administrator. Additionally, the admin can receive order and user interaction notifications through a connected Telegram bot, which helps manage and respond to customer requests efficiently. There is no misuse or violation of your terms involved. I plan to use the site solely for legitimate e-commerce purposes and communication with customers through secure and transparent means. I appreciate your support and hope you will consider restoring my hosting account. Sincerely, Benyamina Youcef Username: benyaminayoucef Email: benyaminayoucef2005@gmail.com My LinkedIn: https://www.linkedin.com/in/youcef-benyamina

Hi My username is thepottervault Can you please add the following domains to my account/site thepottervault.com thepottervault.co.uk Thanks very much Matt

Apparently it seems to be a problem related to the database that goes to write to the temporary folder /tmp, and it fails so the entire database of the server is down, same thing when I try to access from heliohost directly, which tells me that the credentials are incorrect, and I hope it is a problem related to the database and not that you have suspended my account, also because you would have no reason to terminate it, if not for the accesses from giuliodinatale2006@icloud.com and lombardonicolo49@gmail.com with the same ip address, but it is because my friend is developing my website and we are also together at the moment

Hi, the website isn't working. The main website's HTML page works, but when I log in to Easy Appointments, which I installed on the server, it gives me an error 500. I tried logging in to Plesk My friend, who also installed Easy Appointments on his server, has the same problem. He asked me to try it before installing it on mine, but he can't log in to his control panel either. and I have this problem: Server Error 500 Plesk\Exception\Database DB query failed: "DESCRIBE `sessions`" Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3e7de7-bce74-10cac.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `sessions` Type Plesk\Exception\Database Message DB query failed: "DESCRIBE `sessions`" Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3e7de7-bce74-10cac.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `sessions` File Mysql.php Line 68 You may be able to resolve the issue automatically using Repair Kit. If you are the server administrator, try resolving the issue using our troubleshooting tool, Repair Kit. Open Repair Kit You will be asked to enter the Plesk administrator password.

Thanks for the additional details. This support request is being escalated to our root admins for their consideration.

Hello, i received an email warning about logging in on multiple accounts from my IP. Yesterday i actually opened a second account, but not for a personal use. My current personal website is pinahouse.heliohost.us. The other account i opened is called "heraldsofruin" at the address "heraldsofruin.heliohost.us". I'd like to use it for migrating a small website of a wargaming community project called "Heralds of Ruin", which you can find on the current domain "heraldsofruin.net". Can you authorize me to have multiple accounts from the same IP? Thank you for your work.

Solved on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1400555113877209128

Just to update on this, in order for that mail subdomain to work for email, you need to turn the Cloudflare Proxy off on it. Also, be sure the record is an A record pointed to 65.19.154.94. It will not work for mail service if it's a CNAME to your root domain or if the proxy is turned on.

miscfg.my.id

What's the domain?

i really wanna add my new domain

Domain added. It can take 2 hours to work. That said, there isn't really a need for this domain if you're using the recommended configuration (which is to use the server hostname morty.heliohost.org for the mail server hostname in MX records and mail clients instead of using your domain). @MoneyBroz The mail subdomain is actually available. I believe that one being reserved is actually a relic of the cPanel era, as Plesk doesn't use it for anything by default. It's webmail that's reserved in Plesk, and even then it only matters if the user actually enables that function.

That site is working properly for me. Please clear your cache.

Hello, I had to reactivate my account ( due to vacation time I hadn't logged in 30 days). Now it shows error 503 ( account status is active and I have received mail information that account was reactivated successfully) matyka.heliohost.org What to do?

Need to activate node.js in my site as following: Application Root: /boomanerio.site/atlas Document Root: /boomanerio.site/atlas/public it says i do not have permission to change application root

No, I managed to do it, basically my friend who is developing my website, is also a Morty customer, and he recommended you to me, since he had an email problem that from the Plesk panel was not able to generate an SSL certificate for the email, so he had the mail subdomain activated by you, instead when he was activating all the services he succeeded, thank you very much, my friend brought me to you because he was happy with the support, and I too, I will review you on Trustpilot with 5 stars as soon as we complete the website, because right now we are very busy