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Thank you, but I don't see it, perhaps I'm not on the correct screen. Please see the screenshot attached.

If you go in the file manager in plesk, select the .trash folder on the left, and then there should be a button to empty it. If you need help figuring out where your space went, just let us know and we can provide details.

Hello, my user name is mgmason, and I just started here and moved my sites from another host with the duplicator plugin. I saw today that I was over my disk space so I upgrade to 7000mb of space. I'm used to the cPanel file manger where I can empty the trash, but I don't see this option in Plesk. I'm thinking that there maybe some large duplicator archive files in the trash taking up space? Do I need to empty it or will it empty on it's own? Thanks, Mike

wow. thanks. thank you.

Main domain changed. it can take up to 2 hours for the new domain to start working.

Would you please change the domain name from insetme.com which is already in this account to pm.futuredynesystems.com

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I could try creating a PostgreSQL database for you if you let me know a database name. MariaDB is also available, and is the recommended database type to use as long as there isn't a specific feature of PostgreSQL, such as PostGIS, that you need.

Domains added. It will take up to 2 hours for your domains to work.

Thank you for the update. The basic SQLite db should be OK for the moment as I'm very much in the development stage and just ensuring the app will deploy OK. Regard Douglas

done can you please add my domain = www.niraj-stha.com.np and subdomains for it (api, admin, blog) thanks again

Please check your PMs for information regarding your Lily account.

Account Roxanne has been reset. You’ll receive an email shortly with a link to create a fresh account. You can pick the new main domain while completing the reset process. Please let us know once that process is complete so we can add the additional domains for you.

if thats not possible yes please roxanne.helioho.st main and remove the other domain thank you

It looks like there may be a bug in the latest version of Plesk which blocks users from creating PostgreSQL databases. I've tried a few things to get it working again, but they have all been unsuccessful. We may need to wait for Plesk to fix the bug and release an update.

No problem

Thank you very much!

Domain added. it can take up to 2 hours to start working.

I would like to create an Addon Domain with these info: My hosting account username: xmlsdk The full addon domain name: gbman.helioho.st Thank you!

I would like to create a Lily account to support Classic ASP. Thank you!

We use Plesk's implementation for getting LE certificates, and I believe it does supply the intermediates. We've never had a user report issues with LE certificates not verifying on Firefox due to missing roots or intermediates, though I know FF works a bit differently from other browsers.

For any or all of your plans, with a Let's Encrypt certificate, do you use the SSLCertificateChainFile directive or append the relevant intermediate certificate to the server/domain certificate so that the client receives the intermediate certificates? My reason for asking is I use Firefox which newly installed only includes the root X1 & X2 certificates and throws a wobbly if the server doesn't send the intermediate(s), or connects but issues a warning if the intermediate is user imported. Usage over time will probably find the intermediates installed from other sites which send the complete chain, but I'd like it to work correctly first time.

You do indeed need to reset your account if you tried the toolkit and want to remove it or start over with it. The tool kit (or possibly softaculous, not sure if it can change doc root when you install an app from it or not) is the only way to change the document root on your side. Laravel is rather poorly supported on our servers. It does work, but you would need to use the tool kit to create a skeleton app, then manually replace the skeleton files with the software you’re trying to install, probably via FTP. You can run artisan commands from the toolkit I believe if needed. I’ve gone ahead and reset your account again for you.

You’re likely using the wrong path to the binaries. Its /usr/bin/python3.12 (or python3.9). All accounts have access automatically, this is not something that has to be requested. Please see: https://wiki.helionet.org/Python_Tutorial

Hi HelioHost team, My account username is tigersak, domain tigersak.helioho.st. I’ve tried running Python scripts via both CGI (cgi-bin) and Scheduled Tasks, but python3 is not available in /usr/bin or /bin (see $PATH). Even /usr/bin/env python3 fails. Could you please enable Python (Passenger / Python3 runtime) for my account, or move me to a server that supports Python? Thanks for your help!