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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The OP hasn't replied in over 2 weeks so I'll mark this thread as Inactive. @akbaig, if you're still having issues connecting to your DB, please let us know by raising a new support ticket. Thanks!

SPF record added. You know it's not required to use our nameservers for this domain, right? You can use any DNS system you want if you want to be able to edit the DNS yourself. Cloudflare is a popular free option.

I've just checked the mjsbakery site and it loads. I'll close this thread since the OP hasn't replied in over 2 weeks. If the website still doesn't load after clearing your cache (https://wiki.helionet.org/Clear_Your_Cache), please let us know by raising a new support ticket. Thanks!

An account reset will wipe the entire account, and reset it back to the defaults as if it was a brand new account. We cannot exclude a database from an account reset. If you want your account wiped, please make a backup of your database and any other files you will need. Make sure you download the backup to your local machine, don't just leave it in Plesk since it'll get wiped from there during the reset. You can find more information about how to create and download an account backup in our technical documentation Wiki here: https://wiki.helionet.org/Account_Backups Please let us know once you've made and downloaded your backup, so we can start the reset process for you.

This support request is being escalated to our root admins.

Please note, due to current issues with the Johnny server, we cannot currently make any of the above domain changes. You can read more about it in the News section here: https://helionet.org/index/topic/67733-when-it-rains-it-pours Thanks for your patience and apologies for the inconvenience.

Installed. https://morty2-info.heliohost.org/pyinfo/info3.14.py

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

Thanks.

Johnny was down for a bit, and I don't see you in the blacklist. Are you still unable to access it? As for uptime, if you need something with proper uptime, you need a Tommy or Morty account. Johnny is meant to be an unstable test server, so this sort of thing is basically normal for it. Tommy and Morty have much better uptime. (Also, it's normal for the login page to not work when your account's server is down.)

Escalating again to get the right one installed for you.

It seems I am IP blocked AGAIN on Johnny. Doing nothing other than refreshing a web page days later. heliohost login just churns when there is no destination. This is getting ridiculous.

Hi, as I cannot "unsolve" the topic, I assume I must start a new. I was moved to morty, but my script crashes at the import MySQLdb statement in Python 3.14. Krydos installed the mysql-connector for me. But it did not help, seems like MySQLdb is part of mysqlclient package (which was also installed on 3.12 at tommy). sorry for not stating this earlier, I thought the part after import is always a package (also I already noticed there is no such one on 3.12...) Jochen

Thank you. Restoring a previous backup fixed the problem. The problem happened when I deleted the entire /jpnew/ folder from the server and uploaded another one from the PC. I already had a backup, which I restored, and everything is OK. For some reason, local folders can't work, as they result in non-adjustable persmissions problem (persists even if fixed). I should deal with internal contents, instead of deleting the enitre folder and uploading another. Thanks again.

Hello, Google Workspace email for ajira.org.uk is failing SPF and DKIM authentication. Could you please add the following SPF TXT record to the domain DNS: Type: TXT Host: @ Value: v=spf1 include:_spf.google.com ~all I also need assistance adding/enabling DKIM for Google Workspace if DNS is managed on your side. Thank you.

Copying Krydos's response since you also emailed us about this...

DNS recreated.