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The roundcube icon cannot be changed (every user on the server shares the same instance of roundcube). You'd need to install your own copy on your account instead of using the provided one if you want to do that. As for the spam folder, make sure you set up SPF and DKIM if you haven't done so already. For the SPF record, create a TXT record. Name should either be blank (if allowed) or the name of your domain if not. Value should be "v=spf1 include:tommy.heliohost.org ~all". For DKIM, you can turn it on in Plesk, apply it, and then click the (?) next to it to see the records to create. Once those are set up, its just a matter of domain reputation. Gmail will start trusting mail on its own in time assuming you don't send spam. Choosing "Not Spam" on the messages will help Gmail learn to put them in the inbox. Also, be aware hosting accounts have a max sending limit of 50 messages per day to prevent bulk email from being sent. If you need this increased, let us know and we can assist with that (that process will require sample emails as well as answers to some questions about what you'll be sending, how you handle complaints, and why it's not spam). Note that we recommend you do not resell or otherwise let the general public use email on your domain. If we receive an abuse report for mail from your domain, you will be subject to suspension.

Main domain changed. it can take up to 2 hours for the new domain to start working. since changing a main domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

Also, how can I change the roundcube email icon? I want to whitelabel webmail.my-domain.com

Everything is working now! I can send and receive emails but my sent emails are landing in spam folder of gmail, any idea please?

I want to change the domain from ayu-vpn.my.to to ayu666vpn.dpdns.org because I can't activate the current domain,please help,thank you

That's correct. What error do you get when you try to send email to your domain?

I added the record: tommy.heliohost.org with priority 10 as MX entry for my domain.

That account is already active. It looks like you figured out how to unarchive it yourself.

Hello HelioHost Support Team, I would like to renew my account before it gets deleted. Username: [mahmudiabdelaziz] Server: [ Johnny ] Email: [mahmudi.abdelaziz@yandex.com, mahmoudabdelaziz@live.com] Thank you for your help!

Please check your PMs for information regarding your Lily account.

Wolstech can do this for you.

Hello admins, i am requesting a lily account as i am trying to host a .net project, thank you for your time and effort, my account email is aliniazi.dev@gmail.com

You need an MX record with the value pointed to tommy.heliohost.org to receive email. Did you create an MX record?

Thank you. I can send email to gmail but I cannot receive any emails from gmail?

Did you turn the webmail on? Webmail is off by default, and takes two hours to work once you enable it in Plesk. For IMAP, you need to use tommy.heliohost.org as the mail server (not your domain name).

Thank you very much...💖

Added. It should start working in about 2 hours.

I created an email hello@mindverge.in but the webmail is not working. I added webmail.mindverge.in as A record in Cloudflare. I also tried using the mail client setup but both POP3 and IMAP not working

Thank you very much for your kind support. I’ve completed the reset using a free domain, and I’d now like to re-add my previous domain shomaroho.qzz.io to my account. I really appreciate your help and patience throughout this process.

Thank you!

The restart has been started and you'll receive an email in a bit with a link to continue the reset process. You can set it as your main domain during the reset, or you can choose a free domain as your main domain again, and we can re-add it after the reset.

Domain added. it can take up to 2 hours to start working.

Looks like this account has been deleted (2025-10-16 16:54:53) by the user via the account Dashboard, so there is no action that can be taken on this thread. Marking as [Solved].

My username is: mindverge Kindly, add my domain: mindverge.in I will use A record in Cloudflare to point it to your hosting.

Thank you for your guidance. I do not need any backup of files, as I haven’t deployed my app yet. Please proceed with the account reset. If possible, I would like to keep my recently added domain shomaroho.qzz.io. I appreciate your help.