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I would like to keep emmanuelfosso206 and suspend the newly created account. Forgive my mistake. I had already created this account before your warning and I didn't know what to do afterward. I promise not to do it again.🙏

SSH is disabled for accounts on the Plesk servers for security reasons. if you need it, then you would need to get a VPS. You can view our VPS plans at https://heliohost.org/vps/

Hello HelioHost Team, I’m currently using a Tommy account on the new Plesk system. My username is alkastraverse. I would like to request SSH access for basic development purposes (Node.js, git, cron jobs, etc.). I’m not planning to run anything heavy or persistent like Minecraft or custom servers. Thank you very much for your support!

Thanks you so much for your help..

Here is your storage usage: Backups 0 MB Emails 0 MB Files 520.49 MB Trash 479.49 MB Logs 1.59 MB PSQL 0 MB MySQL 48.82 MB Total 1050.39 MB When you delete something through the Plesk file manager you may want to check the box to skip the trash. I cleared the trash for you, and you're under the limit again. You should be able to login now, but your websites may continue to show 503 errors for a while until the next Apache restart.

a root admin can help clear some storage for you, you can also buy more storage for an immediate unsuspension.

Hi, I did a several installation tests and i used by mistake more than the disk limits 1051/1000 mb Can you unsuspend my account, i will clean the disk and i will be more carefully in the future Username: martinfrade main domain: martinfrade.helioho.st thanks in advance

In the meantime, if you want to add a domain, let us know what it is and we can add it for you.

Adding domains on your own isn't implemented yet regardless of the plan your account is using. A news post will be made when this feature becomes available again.

Thanks, It does get past the module problems and into other migration errors... I'll have to keep digging for now, but thanks for the help!

Not sure how I missed that one. Try now.

Thanks Krydos, but I only see 2 of the 3 modules in the list now and the 3rd is still erroring. 2025-07-11 04:05:01 Error 108.5.89.173 from flask_talisman import Talisman Apache error 2025-07-11 04:05:01 Error 108.5.89.173 ModuleNotFoundError: No module named 'flask_talisman'

If I switch from my current plan to a paid plan, am I allowed to add my domains in Plesk? thanks you

It looks like you were a Tommy account that was lost during the cPanel->Plesk migration. The only information I have is that you were on Tommy back in 2018. An invite for a replacement account has been sent to you. Welcome back

I have been unable to use this account for several years. Can I restore access to the hosting?

See here: https://helionet.org/index/topic/64954-wrongful-suspension/ Please do not create multiple posts for the same issue.

Please remove all pirated content and all content that offers investments and financial services within 24 hours or you'll be suspended again. If you get resuspended, an admin will have to delete it for you before you can get a second unsuspension. Also, in the future, please don't use capslock for everything. It comes off as screaming and can result in delays receiving support from us. Unsuspended. It may take a few minutes start working again.

Why did you create another account after just being told you're not allowed to have more than 1 account (ignoring Morty accounts)? You cannot create any additional accounts unless they're on Morty. You're going to be suspended again in 24 hours unless you confirm you still want to keep emmanuelfosso206 and ban the newly created account.

PLEASE MY FRIENDS UNSUSPEND, I WILL NOT HOST NULLED OR ANYTHING FINANCIAL SNYMORE..THESE PROJECTS AREN'T EVEN WORKING, I NEVER HOSTED THEM FOR WORK PLEASE, MY ONLINE RESTAURANT IS THE PROJECT THAT I USE FOR BUSINESS AND EVERYONE KNOWS THE DITE ALRESDY, PLEASE UNSUSPEND I BEG YOU WITH JESUS NSME

Please UNSUSPEND

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Hi, First off I'd like to thank all of you at Heliohost for putting in the time and effort to share this service with all of us. I'm migrating a flask app from a previous hosting site and I use a few modules that aren't already loaded on Jonny. Authlib flask-talisman peewee I'll update to work with the latest versions of these, and if there is a reason to avoid them please let me know. username : dkobrin server : Jonny python ver : 3.12

Domain added, will take effect in about ten minutes.

Hello, could i please get the subdomain bbs.helioho.st? My username is goot