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Wolstech can help you with this

Hi, I would like to add a domain to my sqv account. I already have the domain on namecheap. smettoquandovoglio.org

The .org domains were discontinued for regular users back in 2021. We were forced to move users to a different domain because users kept getting their account hacked or setting up abuse (like phishing sites) and getting the main heliohost.org website blacklisted on places like Facebook. Users that had them prior to that date were allowed to keep them until they were removed from the account (which in the case of the Johnny crash, everyone on Johnny had their domains removed). The helioho.st and heliohost.us domains are the replacements. If you need it back temporarily, it can be added as an alias that redirects to your new domain, however, there will be a time when they stop working entirely for users. Do you want me to do that?

I need a host to site ASP.NET, can you help me?

On 9 May I received the email about problems with johnny and the advice to back up my files (which I did). After my account went offline I checked regularly to see when it would come back. I've not received any further emails, but on 24 May I discovered that my account had been deleted, with the option to recreate it. However, the domain has changed for the 'new' account: schase.helioho.st rather than the old schase.heliohost.org. Is this the way it's going to be in future, or can I get the old domain name restored? Note that I'm on a free account; I'm guessing that this is on the restored johnny but am not 100% certain. schase56@gmail.com

Renamed.

Deleted.

You can change this in Plesk. Go to Plesk then click your username in the upper right->Edit Profile and update the contact info. Once updated, it can take a few hours before our website dashboard and login page reflects the change. If you're unable to change it for some reason, please let us know and we'll manually send an email to your old email address to verify your identity, then update it on our side.

Hello HelioHost Support Team, I am writing to request a change of the email address associated with my HelioHost account. The email address currently on file is an institutional email that will soon be permanently deleted by my organization. Here are my account details: Current Email Address: s2201710@usls.edu.ph New Email Address: filasoldantejr@gmail.com Please let me know if you need any additional verification or information from me to process this change. Thank you for your time and assistance!

Mail score 10/10, thank you!

If there's specific files you need, we can look at grabbing those for you. Please specify the exact file or database names. It may take a while to get you the data, as we have to manually review it to ensure nothing illegal is in the files we provide. We do not provide full backups of hacked accounts because they contain malware and may contain illegal content as well (e.g. data collected by a phishing site if one was set up).

This support request is being escalated to our root admins

I would like to permanently delete my helionet account. I'm waiting for confirmation that account have been deleted.

Yes, it does! Not sure what you exactly changed, but thank you so much!

An administrator will be able to change it for you.

I'd like my username on the forum changed to hunterp93 to match my vps.

My website is not backed up. Can I back it up and then reset it

I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.

It looks like your payment went through and your VPS is active again. Please let us know if you need anything else.

Does it work now?

No worries about delay, verified the DNS record is working. Thank you so much

Try renewing using this payment link: https://heliohost.org/vps/pay/?code=IoqfXhQPISXC1do3

I am trying to renew my subscription but it asks to create new account when I open https://heliohost.org/vps/ - but I am already logged in and do not need new account

I'm using Johnny, using IP address 64.62.151.106.

Please see https://helionet.org/index/topic/68164-request-to-unsuspend-account-lismo-resource-overuse/ Do not create duplicate topics for the same issue.