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Yes another invite was sent to your email.

This has been solved. Got a new email with a link to continue registration. Thanks!

For anyone who searches and finds this you can select your OS yourself with using up your free rebuild by clicking the custom VPS button during signup. https://heliohost.org/vps/custom/ Your VPS rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-08-16. If you need additional rebuilds prior to that date they can be purchased for $1 each.

Good afternoon, I just tried to complete signup for an account on the Tommy server but got an error when I went to make the $27 donation via PayPal. How would you recommend I proceed?

This support request is being escalated to our VPS admins.

Krydos or MoneyBroz needs to do this for you. Escalating... Looks like VPS146.

Hello, please, can you change the operating system to almalinux 9. thank you.

Unsuspended. It can take a few minutes to work again. If you need to host more than one website, just let us know and we can add additional domains to your existing account at no cost.

Oh, I see. I think this one, doctypehtml5

DKIM, SPF, and DMARC have been set up for the domains aslfarms.com and asl.ng. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

This support request is being escalated to our root admins who can set that up for you. 🙂

Hello! My account was suspended due to terms of service and I believe it doesn't violate them. Could you please reactivate my account or let me know what terms I violated?

Hello, I'd like to fix email delivery issues and have SPF, DKIM, and DMARC properly setup. username: dir domains: aslfarms.com and asl.ng Thank you

I never retried with PhpMyAdmin, but I just ziped the SQL into a 2mb file, and successfully imported it using Plesk. Thanks!

Does it work with a smaller database file? I've seen that happen on Johnny when the import times out.

I'm trying to import my data (exported as .sql from another service I use) into my mysql database on heliohost. The fikesize is about 11mb. I get the page/form to select my data, but upon choosing my file from my computer and clicking clicking "Import", I hit a dead page (unavailable): https://johnny.heliohost.org/phpMyAdmin/index.php?route=/import Any help? Thanks. Ps: I've also tried using the plesk import feature. It doesn't work either as shown in my screenshot below

You're not suspended for inactivity, but instead for having more than one account. Users are only allowed to have one account. Since the other account it matched is also suspended, I've gone ahead and unsuspended this one for you. It may take a few minutes to start working again.

Reason for Suspension: Inactivity Duration of Inactivity: Approximately 4 months Hello HelioHost Support, I hope this message finds you well. I am writing to kindly request the unsuspension of my Johnny account. I have been unable to access or log in to my account for the past 3 to 4 months due to not having access to a device during that time. Additionally, I have important files stored on that account that I need to recover. Now that I am able to use a device again, I would like to resume access to my account and services. I would greatly appreciate it if you could reactivate my account or let me know the steps necessary to restore it. Thank you for your time and support. Best regards!

Please read: https://wiki.helionet.org/504_Gateway_Timeout

hi, I am getting the error 504 gateway time out when entering anabecoaj.helioho.st and anabecoaj.com (which point to johhny) 504 Gateway Time-out nginx

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function once DNS is configured.

Dear administrator: Hello! I am a platform user renjiu648. Due to usage needs, I would like to ask you to help me add a subdomain name. I will send you this support ticket. The subdomain I need to add is 1.122915.xyz. How to add this subdomain? Do I need to do something to work with you to do the addition? Thank you very much, thank you for your help! Looking forward to your reply. Sincerely salute! User: renjiu648 Date: July 15, 2025

thank you!

I've removed the domain and its subdomain from your account. Since there is a risk of data loss when domains are removed, I made a full account backup for you before doing so, in case you need any files from the old domains. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups