All Activity

Thanks

Your current balance was $0.2399 plus $4 plus $0 bonus brings your new balance to $4.2399. Based on your usage for the last 30 days this new balance should last you until 2026-08-18, but if your load increases it could run out sooner. In the future if you increase your balance by $5 or more at a time you get an additional bonus balance increase. Less than $5 doesn't get a bonus though. For instance, if you donate $5 you get a bonus of $1 for a total balance increase of $6. Thanks for increasing your Morty balance.

Hi, I am running a Moodle 5 site as a personal hobby project, and I need the max_input_vars parameter in the PHP settings to be set to at least 5000 for it to function correctly. Could you please help me update this or adjust it on your end? Thanks, C. Costa

This support request is being escalated to our root admins.

ID da transação: 72B260389J467182Y

Hi, Starting Apr 13 around 10pm EST, accessing my MySQL db (Johnny) from Render was TIMEDOUT with an exception: Error: connect ETIMEDOUT at PromisePool.query (/opt/render/project/src/node_modules/mysql2/promise.js:356:22) If I access from my home, I have no issue! Is there some sort of blacklist blocking the access? Any help is greatly appreciated.

You can refill your balance by donating through paypal at https://heliohost.org/donate and then posting the transaction id here so we can validate your payment.

Hi, How can I recharge my balance to continue with my Morty plan? My current balance is only $0.27. Thanks, C. Costa

Your account is being reset. You'll receive an email when the reset is complete to create a new account. As for the space usage, it was caused by 539MB worth of laravel logs in ~/httpdocs/storage/logs because your app was crashing repeatedly. The logs were almost entirely stack traces caused by a missing route.

Hello HelioHost Support, I would like to request a full reset of my hosting account to start over. Username: argoma Registered Email: argomagroup@gmail.com Reason: i dont know whay storage is full. but no warning massage, want to start fresh, please reset as soon as possible. thanking you.

Domains added, they'll take effect in about forty five minutes.

Hello, good day. I would like to request additional domain. My username is: kirkhezir123 Domains needed: singburisdacenter.heliohost.us khcabz.heliohost.us Thank you.

thank you

Johnny is currently experiencing intermittent connectivity issues, we're currently working on a fix.

No problem

After you were unsuspended, your site was promptly attacked by 250+ IPs all at once, which caused substantial downtime for thousands of other websites. In addition, upon further review, we've determined that your account is also violating the terms of service (specifically the clauses that prohibits offering modifications or cheats for online games as well as copyright infringement, your script is apparently some kind of keygen or licensing tool for PUBG or a PUBG cheat). Due to the substantial downtime caused by your site as well as the TOS violation, HelioHost has chosen to issue a permanent ban from our services. You will need to find a new host.

Thank you!

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

Hello HelioHost Support, I would like to request a full reset of my hosting account to start over. Username: santaninha Registered Email: joelrccosta@gmail.com Reason: configuration errors, want to start fresh Best regards

Domain changed, it'll take effect in about 70 minutes. If you're not using HelioHost's nameservers, you'll need to create a new A/AAAA record to Johnny's IP address for it to work.

I just realized that I accidentally changed the nameservers. I’ve set them back to HelioHost’s, and everything is working normally again. Sorry for taking your time — it’s already resolved.

You got suspended because your site suddenly started consuming an excessive amount of CPU and slowed the server down. The usage was coming from PHP. Either your site suddenly saw a massive surge in traffic (e.g. got posted on reddit), it got hit by a bot attack that caused excessive traffic/usage, or something on your account malfunctioned (e.g. buggy code stuck in an infinite loop). Please resolve the issue quickly. Unsuspended. It may take a few minutes before you can log in again, and up to 2 hours for domains to function.

Working fine for me, try clearing your browser cache or checking your network to see if it is blocking the domain if the issue persists.

I’m not sure what it could be. I don’t know if I did something wrong or if it’s an issue on the hosting side. Could someone help me?

I previously created a website using your hosting service, but it has suddenly been suspended. I have not made any changes or done anything that would violate your terms. Could you please check the issue and reactivate my website as soon as possible? I would really appreciate your help in resolving this quickly. yilanpekerr@gmail.com Thank you in advance. Best regards,