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Did you try again in a bit as it says? For Johnny users, this is normal every day around 1100-1200 EST when the server performs its routine database restart.

hello my username is wltr i got the error 500 Plesk\Exception\Database and now cant log into heliohost saying Database is restarting. Try again in a bit. help me

Hello HelioHost Support Team, Thank you for your response. Yes, this is the account I would like to keep. I only created one HelioHost account. My friend also uses HelioHost and we both use the same internet connection, so the system may have detected multiple accounts from the same IP address. The other account is not mine. We are two different users sharing the same network. Please review my account and reactivate it. I will make sure to follow all HelioHost rules.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

please help me reset my account my username is wltr

Thanks!!

It sure is! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Looks like you also emailed in, and this was answered here: https://helionet.org/index/topic/67156-hh458326-please-add-carcareuscom-as-new-domain/ Please do not create duplicate requests for the same issue. All staff are unpaid volunteers who donate their time to assist others. Asking the same question in multiple places or across different platforms (email, forum post, Discord) can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Many thanks!

My username is fifthglyph I believe this is how you do this, right?

Hi, I would like to add domain . Please send me the documentation links for how to setup this website.

No. That said, it will still get killed if you exceed your load limit and get suspended. As of right now, it looks like the script is using so few resources that that won't be an issue.

It looks like it works now 026-03-04 07:19:57,349 - Connect to OGN (aprs.glidernet.org/51.68.189.96:14580) as N0CALL with filter: 'r/53.215/-1.8/425 -t/msqtuw ' I will leave collecting aprs packet today and will let you know if any problems. Quick question, if python script is running all day for 11 hours, is there any task killer that might stop it? Many thanks

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.154.90 and an AAAA record with the value 2001:470:1:1ee::1002

The only domain on your account has incorrect DNS settings.

Outbound TCP port 14580 on Tommy has been opened to 85.188.1.173, 148.251.228.229, 51.68.189.96, and 51.178.19.212. Does it work now?

I've actioned your later request, which was posted in the correct 'Customer Service' section (Home > HelioHost > Customer Service). Please see: https://helionet.org/index/topic/67149-solved-add-domain/ This thread was created in the 'Other Discussion' section (Home > General Discussion > Other Discussion) and this part of the forum isn't for support requests, so it's not routinely monitored by staff, so asking for help here can risk your posts getting missed. I see you're one of our newer users so accidents happen and it's no big problem. 🙂 I'm just posting the guidance on the right place to ask for help so if other forum users spot this post, they can follow the link and know to ask for help in the Customer Service section, too.

Krydos will need to look at this. It show active in the admin tools on my end but is still displaying an inactive page...

Escalating...

I renewed my account after a period of inactivity, but my website is still inactive after several days. I have Tommy plan.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I've removed your email address from your post for privacy reasons. You don't need to post your email, all we need is the username and the domain you want to add. 🙂 Admins can view the email attached to your forum account anyway, if we need to use it to search for the related hosting account.

Thanks. The remote is a kind of global platform, I doubt that can be done. How can I ask Krydos to unblock it? @Krydos Could you please help? I am trying to run APRS collector python script running, but it requires an outbound connection to port 14580 to aprs.glidernet.org Thanks!

Username: xath email: [ redacted by KazVee ] domain name to add: animolink.helioho.st

It looks like its working to me. If you replace the files, you may need to expressly restart the app in Plesk, and/or wait 2 hours for Apache to restart before you see any changes. During that time, you may see errors. https://api.qutegifts.co.uk/api/health

We don’t allow outbound on nonstandard ports by default. I assume the remote end’s port can’t be changed? If not Krydos can unblock it.

I need to change the domain name since it does not connect with my current website name change. current domain name: medlink.helioho.st new domain name: Animolink.helioho.st