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Hello HH, Could I please have the VPS I have canceled & my hosting account deleted? Below is the pertinent information: Username: kzdev370gmailcom Email: khaledzaki370@gmail.com Kind Regards, khaled

Hello i would like to delete the error_log file of the twoofswords.net account Home > logs > twoofswords.net > error_log It occupies 394 MB, and I have already solved those errors from Plesk , file manager try to delete it, but shortly after it returns, it seems that the file manager does not really delete the log files I would like to ask for cancellation Thank you

Domain added. It can take up to 2 hours to start working.

Service Unavailable. user: Genrwork

Hello, my username is luma, and I want to add domain luma.moe into my account. Thank you.

Looks like the domain may have expired or the registrar is having a technical issue as no RDAP info can be accessed. I went ahead and change the main domain back. It can take up to 2 hours to start working.

I am sorry - the shootingstarssquaredance.org domain was working for 2 days, and then something went wrong with it. Could my main domain be set back to 'bitstream.helioho.st'. Thank you.

WSGI control access has been enabled on the domain ctrlroom.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/ctrlroom.heliohost.us/httpdocs/workboard/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Escalating to have this enabled for you.

1. Already created flask.wsgi 2. That's fine. Please proceed. Thank you.

For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Glad you resolved your issue, marking this thread as [Solved].

Could you please confirm: That you have already created a 'flask.wsgi' file. That you understand that WSGI Control Access uses at a minimum 260 GB memory per day and your bill will probably be about $1.91 or more per month. Once we have this confirmation, we can escalate to a root admin to enable this for you. Please see here for all the details needed for efficient progression of a WSGI Control Access enablement request: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

Thank you. I have upgraded to Morty server. Can you please grant WSGI Control Access for my account.

Thank You for your support!

its solved

I cant find where and how do i changethe Application Root and Application Startup File anywhere, can someone help me ? Since no one is helping me in Discord support, I came here to ask, and even chatgpt doesn't know how to help me either.

Account senex has been unsuspended. It may take a few minutes before you can login again, and the domains can take up to two hours to function.

An update: I've added the AAAA records as well, but no success.

Sorry, actually I didn't read it. As I have no other accounts I think the most probable reason is sign in to my account with University WiFi. I will make sure the connection is not public in the next time I sign in to my account. Sorry for any violation of rules and can you please re-activate my account? I will avoid this fault in future and thank you for your support. Regards, maryelliot238@gmail.com

Did you read the email that was sent to you?

Hello HelioHost Support, My account (Username: [senex]) on the [Johnny] server has been suspended, and I am unable to reactivate it through the standard renewal script. URL: https://senex.helioho.st I am an engineering student at the University of Moratuwa, and I use this hosting for my academic projects and web development practice. Could you please let me know the reason for the suspension and help me restore access so I can continue my work? Thank you for your time and assistance. Best regards, Senex maryelliot238@gmail.com

A new subscription was set up on 2026-03-25 and the new expiration date is 2026-04-25. Hopefully the subscription will bill automatically for $7.00 USD on that date. If there is any issue with the payment we will email you.

Can you explain why all of the accounts have very similar usernames? (Also, on the off chance these are a result of you just needing multiple websites, you can have multiple sites on 1 account...a Johnny account can have up to 5 websites/domains on it).

Hello Sir I'm using my office WiFi network maybe that's why violation detecting I don't create multiple accounts, I have only once account in my device

Thanks