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Question one: Can you think of a clearer way to tell you to update your DNS records? Here is what your email told you. Question two: Can you think of a clearer way for us to explain that running a commercial business on Tommy or Johnny is against our terms of service? Here is the terms of service you agreed to. Question three: Do you want HelioHost to go out of business and shut down? Plesk gives us a massive discount on licensing which saves us about $2300 per year. Our yearly budget including this discount is about $7300 per year, so increasing that to $9600 per year would be devastating, and we probably wouldn't be able to continue operation. Question four: Would you rather have a free trial of Morty to keep your website online during this yearly review, or would you rather be suspended?

Domain added. It can take up to 2 hours to start working.

Dear Sir/Mam, Please Add My Custom Domain In My Id My Domain Is (myhrsolution.online) & my Heliohost UserName is (asrafk300@gmail.com/asrafk300)

As much as I appreciate a free upgrade to a better server I hate that it has been done automatically and without consent from my part. Since I use cloudflare my dns records needed to be updated and I didn't know about that nor did I know about the upgrade which meant that my website was down and showing that dns message for a while which is bad and I can only assume that it'll be the same once the morty free trial ends. Don't get me wrong the morty plan is cheap and i would consider it but i'm from a country that doesn't support international payment so paying for such service requires a lot of effort and mental gymnastics to convert from my own currency to crypto to USD so I can pay. Other than the fact that that the tommy server is occasionally for a few minutes before it's back I don't like the idea that my website can be down where i have to constantly update my dns records due to some advertisement attempt to get people to upgrade to the morty plan.

Hello HelioHost Team, I am writing to kindly request the unsuspension of my account on the Tommy server. My account was suspended due to high load. I believe the cause was the last modification made to my Moodle installation - I had recently installed a new Moodle extension/plugin through Softaculous (the latest version available). Shortly after, the AI assistant Antigravity helped me make further modifications to the Moodle setup, and I believe those changes unintentionally caused the server to experience high load, which led to my account being suspended. I apologize for the inconvenience this has caused to the server and other users. I was not aware that the plugin and subsequent modifications would put such a strain on the server resources. I have now understood the impact and will be more careful with resource-intensive plugins and modifications going forward. If needed, I am also willing to remove or reconfigure the problematic Moodle extension to prevent this from happening again. Could you please unsuspend my account at your earliest convenience? I would greatly appreciate it. Thank you very much for your time and support. Best regards

You can renew your account at https://heliohost.org/renew We mark accounts for inactivity to keep the servers free of abandoned accounts, if you cannot login once every 30 days then you can upgrade to Morty which doesn't have this requirement.

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/

Docker is only supported on a VPS. I have no idea what n8n is, but from what i was able to find, it's highly unlikely to be supported on shared hosting as well.

Hello support, my account has been suspended again due to high server load. Could you please unsuspend it once more? I would also appreciate it if you could help me identify the exact cause of the high CPU usage so I can prevent this from happening again. Last time, I was told that the load was most likely caused by several FTP sessions that had been left open. I have been using my account in essentially the same way for many years, and this problem only started occurring recently, so I am trying to understand what has changed. Could you please check whether the same issue occurred this time? If possible, I would appreciate any details you can provide about the processes or resource usage that triggered the suspension. I also have a question regarding the FTP sessions: Recently, there have been quite frequent 502 Bad Gateway and 504 Gateway Timeout errors on the server. Is it possible that these errors could somehow result in FTP connections not being closed properly, leaving idle sessions behind that eventually contribute to the high load? I am not sure whether there could be any connection, but I wanted to ask since this issue is completely new despite my workflow remaining unchanged for years. If there is anything I should change on my side, I will gladly do so. Any information that helps me identify and eliminate the root cause would be greatly appreciated. Thank you very much for your help.

is it possible to add n8n and docker in tommy, just for practice or portfolio? Thank you.

Gracias por las mejoras a implementar, me ofrezco como voluntario para iniciar los cambios.

No account with that email address exists, what's the username of your account?

I completely believe it was a mistake to suspend my HELIO HOST account, as my inactivity was due to circumstances beyond my control that prevented me from accessing it. I request that my account be reactivated, as I will be fully committed to HELIO HOST and its excellent services. Thank you for your understanding. Sincerely, William or andersonparra966@gmail.com

Tommy is getting upgraded! Johnny may have thrown a tantrum and demanded to jump ahead of his place in line, but our exclusive donor server hasn't been forgotten, and is finally going to get even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect. What is changing: PHP: All of the versions of PHP currently available on Tommy will still be available after the upgrade. Node.js: We are adding versions 26 and 25. All other versions of Node.js currently available on Tommy will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.7 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. MariaDB: We are adding version 12.3. We are removing version 10.5. PostgreSQL: We are adding version 18.4. We are removing version 13.23. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://tommy2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can use this link https://helionet.org/index/forum/45-customer-service/?do=add to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.

Reverse DNS set.

I've unsuspended your account. Please remember to turn the water off while you're brushing your teeth disconnect from FTP when you're not transferring files.

My account on the Tommy server was suspended for high load. I accidentally left the FTP open since DokuWiki recently pushed a new update this month.

This support request is being escalated to our root admins.

Hello! I would like to have Reverse DNS setup for VPS118. The domain is cupsofgraceministries.org.

Hello HelioHost Support Team, I am experiencing a technical issue while deploying a Next.js application on my HelioHost account. Issue Summary The Node.js application fails during the automatic npm install step. As a result, the dependencies are not installed, and the application cannot start. Error Message npm error code Unknown system error -122 npm error syscall open npm error path /home/<username>/.npm/_cacache/tmp/... npm error errno Unknown system error -122 npm error Invalid response body while trying to fetch https://registry.npmjs.org/... Because the installation fails, running the application also results in: next: command not found since the required dependencies are never installed. Troubleshooting Performed Verified that the application files were uploaded correctly. Confirmed that the problem occurs during npm install. Attempted to install packages manually. Attempted to update packages. The error consistently references the npm cache directory located in the account's home directory. Issue 2 – Incorrect Domain Targeting My HelioHost account contains two different domains. However, the Node.js application appears to be associated with the wrong domain. During deployment and execution, it does not target the domain I selected for this application. I expected the Node.js application to run only for my benyamina.online domain, but it seems to be using the account's default configuration instead. I also received messages related to changing the document root, and the application does not appear to be correctly linked to the intended domain. Could you please verify that: the Node.js application is attached to the correct domain (benyamina.online); the Application Root and Document Root are configured correctly; there are no conflicts caused by having multiple domains on the same hosting account. Request Could you please investigate: Why npm install fails with Unknown system error -122. Whether there is a filesystem or npm cache issue affecting my account. Whether the Node.js application is correctly assigned to the benyamina.online domain. Whether the Application Root and Document Root require adjustment because multiple domains are hosted under the same account. Thank you for your assistance.

All staff are unpaid volunteers who donate their free time. If there is no response, it is because we are busy with work/school/family. There is no guaranteed timeframe for a response to support requests. We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

guide me mailhost alone, I'm facing issue with ssl. because main website gurujeebuilders.com already hosted via google sites. but I need to host mail and webmail via heliohost. Now webmail I can't able to access

Your backup from 2023-11-12 has been removed and a backup from 2026-05-08 has been added to the backup system. I sent you a link to download it. Let us know if there's anything else you're missing.

yes Krydos, please

it's okay, I just need my files, not database