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There are supposed to be about 1300 binary executables in /bin for example. On your VPS there are only 19 left. Seems something deleted most of them, which decimated your operating system rendering your VPS unusable. I looked around a bit, but didn't see any obvious signs of being hacked, so not sure what happened. It's possible some code went haywire and deleted the wrong thing if you were running it as root. This is why it's always recommended to run software, even software you wrote yourself, as a user with limitations, not root.

If you're in the market for a new domain, we do have an affiliate program with Namecheap. Right now, you can get a .com for only $6.49 using the code NEWCOM649 and we will get $1.28 from the sale. For instance here is an available o1mark1.com https://heliohost.org/partners/namecheap/ You might have to disable your ad blocker (if you use one) because they tend to block affiliate links. If you get a cheap domain that is only about $1 we would still get about $0.23 for you using the affiliate link. It's not much for a single sale, but as you can imagine if thousands of people buy their domains with our affiliate link it starts to add up.

No. I do not believe there is anything on the VPS needing to be saved. Out of curiosity, what caused the VPS to become broken, and how can we avoid that happening in the future? For context, this seemed to happen right as we were doing some tests for a website we were building, that uses a Java Spring API.

Understood. I think it would be better to buy my new domain then migrate my vps to that then host my own subdomain. Thanks again for the help.

We don't add sub-subdomains to the default vps## domains. That's why I suggested something without vps35 in it.

Hi I think you maybe missed to add my vps name while creating my subdomain name. If my current vps domain name is vps35.heliohost.us then shouldn't my new subdomain for adguard should be adguard.vps35.heliohost.us and similar for traefik.vps35.heliohost.us. Not accusing just asking out of curiosity.

SSH is disabled on shared hosting for security reasons. if you need to use it, then you would have to get a VPS.

The two domains have been created and are pointed at your VPS.

Thanks for your reply I will look into the solution you mentioned and get back to you on this. Till then can you please create two subdomains one adguard.heliohost.us and other traefik.heliohost.us for my username o1mark1

Your VPS is broken, and most of the critical files are deleted, and it needs a rebuild, do you need any files backed up?

Please enable SSH access for my account: nazzkid207

Just an update, they're currently working on your VPS. Our normal management tool couldn't login either, and it wouldn't even power off cleanly because open VM tools isn't responding. If you had any websites or other public facing services hosted on there, they'll be down for a little while as they're working on it.

The backup archive isn't meant to be restored directly, bur rather it needs to be unpacked on your PC. Use the link I gave above to download the archive, then unpack it using the instructions here: https://wiki.helionet.org/Account_Backups There should be .sql files inside if databases are in the backup. You can import the .sql file to an empty database to restore the database.

Quick follow up: When I navigate to Websites and Domains -> news.burken.com -> Backup and Restore, I see a backup there from Aug 1st. When I try to download, it says "Warning: This backup can be restored by the Plesk administrator only.". I don't know what is in there so not asking for a blind restore, but could a backup of any db be in there? If so, anyway I could check those db backups? Thanks

Thank you for getting back to me on this. Much appreciated. Always prompt and helpful replies from you guys.... Cheers... Will download the backup and investigate if the data is there. Also thanks for the tip on resetting the db password. Duh! Didn't think about that at all.

This support request is being escalated to our VPS admins.

The password reset shows a message on my side saying that it failed and an admin needs to manually reset it. Escalating.

I have reset my password and are still getting the same error.

There are two databases showing on that account. If it's returning an access denied error, try resetting the database user's password. It's possible the account move caused the password to become invalid. If the database is missing entirely, a backup from April 14 is available for your account at https://heliohost.org/backup/ You could download that and check to see if an export of the DB exists in there.

username: chrisohps domain in question: news.burken.com / Monty My account was suspended recently because I forgot to make the donation on time. The domain(s) were reinstated promptly once I made the donation and I appreciate the prompt and practically immediate restore. (I'll make sure I keep up my donations in the future) If I remember correctly, there was a database attached to that account before the suspension. Are databases backed up or saved in any way when accounts are suspended? If so, where can I get access or have that db restored because once the account was restored, all connections from the app to the db returned invalid credentials and it looked like the db was no longer there. Just some help to clarify or help in restoring that db because to get the app back up and running, I had to create a brand new db and hence lost any previous settings for the app. Thanks for any clarification or help on the matter. Chris

Domain added. it can take up to 2 hours to start working

How about the domain adguard.heliohost.us or adguard.helioho.st? Cloudflare doesn't recognize our subdomains as being owned by different people so you can't put them all on different Cloudflare accounts. As soon as someone convinces Cloudflare that domain1.heliohost.us is owned by person1 and domain2.heliohost.us is owned by person2 then it will work.

Hello can you add the domain https://blackseacrypt.helioho.st

Unsuspended, it may take a few minutes to work again.

Okay Thank You