All Activity

My username is tuhinsarkar, and I'd like to add a domain to my website. The domain is going to be globalyouthsciencejournal.app Please add the domain for me, and tell me exact DNS changes or nameserver changes to make, and I'll make them to make this domain work. Thank you.

Hello Team, my account lsvcam has been deleted (due to inactivity, i guess). I recreated it, but now the SQL-Database is missing. $db_host = 'johnny.heliohost.org'; $db_database = 'lsvcam_webcamData'; $db_port = '3306'; Any chance to get it back easily?

Domain added. it can take up to 2 hours to start working.

Domain added. it can take up to 2 hours to start working.

Hi, my use name shamerink and I hope you add my domain of swdbch.net . Thanks.

I want to add a new domain to my account pintocoelho rcc.helioho.st regards

It might be username aspaixao00.

You need to have a Plesk account on any of the other servers (even the free Johnny plan is fine) before you can request a Lily account, because there are certain things on Lily that depend on the Plesk servers (like sending email...). Do you have a Plesk account already? If so, please provide your username.

High server load. 10031.00 CPU. You did indeed exceed the CPU limit. Usually this is caused by leaving processes running, overuse of scheduled tasks (usually running them too frequently), processes not exiting due to bad code or server issues, forgetting to disconnect SFTP sessions after you're finished using it, and similar. Because the suspension occurred more than 24 hours ago, no process data is available. Please review your code and monitor your load here: https://heliohost.org/dashboard/load/ to ensure your software is not overusing the CPU. Unsuspended. Your account may take up to 2 hours to function.

The pages I host in my website haven't changed for so many months and I believe I haven't "exceeded the 24 hour limit of 200 GB memory or 10,000 CPU" until now. I'll thoroughly review what might have caused this. Thank you so much for your understanding.

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they won't work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello there, My account disappeared and I had to reactivate it, but the domains associated with it were gone. I need to add dudaflor.com and dudaflores.com to my account again. My username is: dudaflores Thank you,

Domain added. It can take up to 2 hours to start working.

Wolstech can help you with this

Hi, I would like to add a domain to my sqv account. I already have the domain on namecheap. smettoquandovoglio.org

The .org domains were discontinued for regular users back in 2021. We were forced to move users to a different domain because users kept getting their account hacked or setting up abuse (like phishing sites) and getting the main heliohost.org website blacklisted on places like Facebook. Users that had them prior to that date were allowed to keep them until they were removed from the account (which in the case of the Johnny crash, everyone on Johnny had their domains removed). The helioho.st and heliohost.us domains are the replacements. If you need it back temporarily, it can be added as an alias that redirects to your new domain, however, there will be a time when they stop working entirely for users. Do you want me to do that?

I need a host to site ASP.NET, can you help me?

On 9 May I received the email about problems with johnny and the advice to back up my files (which I did). After my account went offline I checked regularly to see when it would come back. I've not received any further emails, but on 24 May I discovered that my account had been deleted, with the option to recreate it. However, the domain has changed for the 'new' account: schase.helioho.st rather than the old schase.heliohost.org. Is this the way it's going to be in future, or can I get the old domain name restored? Note that I'm on a free account; I'm guessing that this is on the restored johnny but am not 100% certain. schase56@gmail.com

Renamed.

Deleted.

You can change this in Plesk. Go to Plesk then click your username in the upper right->Edit Profile and update the contact info. Once updated, it can take a few hours before our website dashboard and login page reflects the change. If you're unable to change it for some reason, please let us know and we'll manually send an email to your old email address to verify your identity, then update it on our side.

Hello HelioHost Support Team, I am writing to request a change of the email address associated with my HelioHost account. The email address currently on file is an institutional email that will soon be permanently deleted by my organization. Here are my account details: Current Email Address: s2201710@usls.edu.ph New Email Address: filasoldantejr@gmail.com Please let me know if you need any additional verification or information from me to process this change. Thank you for your time and assistance!

Mail score 10/10, thank you!

If there's specific files you need, we can look at grabbing those for you. Please specify the exact file or database names. It may take a while to get you the data, as we have to manually review it to ensure nothing illegal is in the files we provide. We do not provide full backups of hacked accounts because they contain malware and may contain illegal content as well (e.g. data collected by a phishing site if one was set up).

This support request is being escalated to our root admins