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I received an email that my account has been suspended. The information reads: ● Multiple family members creating an account from the same internet connection. ● Logging in from a school internet connection where another student also has an account. ● Logging in from a work internet connection where a coworker also has an account. ● Maintaining an account for someone else. I need this account because I don't have a backup of my website files. It's true that I logged in with a different account, my old account from 2023 and forgot the password. But I tried logging in again and it turned out I could still log in. Please help me recover my account with this email. I really need the files. Thank you very much. I apologize for my mistake.

Account texu has been unsuspended. It might take a few minutes to work again. If you need more than the 10 domains you already have, you can purchase a paid account here: https://heliohost.org/morty/ Each paid account is good for 10 additional domains, and is valid as long as you keep the bill paid. Creating another account that is not on Morty will result in a ban.

Hello, Thank you for the clarification and for giving me the opportunity to respond. I understand why my actions looked suspicious, and I want to give a clear and honest explanation. First, I apologize sincerely for the confusion and for creating extra accounts. I did not intend to violate any HelioHost rules. The truth is: I created my first account normally. When I faced issues adding subdomains, I thought the problem was due to a setup mistake on my side. Because of this misunderstanding, I created additional accounts using different emails, thinking it would fix the issue. This was a mistake — not an attempt to bypass rules or take advantage of your system. I was not fully aware that having multiple accounts was against policy, and once I realized, the damage was already done. Regarding the identical requests: Yes, they look similar because I copy–pasted my request while trying to fix the same problem from different accounts. I now fully understand that this was the wrong approach. I want to assure you that: I have no intention of abusing the service. I will use only one account moving forward. I will not create any new accounts again. I appreciate HelioHost’s free service and I do not want to lose it permanently. I respectfully request one last chance. I am ready to follow all rules strictly from now onward. Thank you for considering my explanation. I truly appreciate your time and patience.

Yet you then admit that you did exactly what you said you didn't do. Our systems are designed to easily identify people with multiple accounts specifically to prevent people from trying to take advantage of us. Can you explain why these requests are basically identical if you're supposedly only using one account? And can you explain why additional accounts were created AFTER you were already warned that you weren't allowed to do so? To us, it looks like you thought you could get away with it by trying again (and using disposable email addresses). https://helionet.org/index/topic/66298-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66294-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66305-solved-request-to-add-new-subdomains-pknlcowsheliohostus/ Once you provide an answer, we'll consider giving you one more chance. If we decide to do so, further violations will result in a permanent ban.

Domains added. it can take up to 2 hours for them to start working.

No, this is my original account. I do not use any other account except this. Right now I have not even posted anything on it. And yes, why are you closing my account? If you think that I use multiple accounts then please tell me which account I have used. Yes, I had used the first account which I had created with my own two Gmail IDs. But both my accounts were suspended, then I submitted a request, so this account of mine was unsuspended, I had signed up on this with my original Gmail ID only. And I have not created any other account, I have only one account right now and you are closing it every time. Yes, I made the first mistake by creating two accounts, that too of mine, I had created Gmail account. Please unsuspend my account.Please I am requesting you very much that you do not suspend my account and all my subdomains. Please 🙏 🥺

What link/URL are you visiting that causes you to get redirected to this page?

You're suspended for violating the multiple account policy again. This has happened twice now. Can you explain why you keep creating multiple Johnny accounts even after being told you can only have one account on Johnny?

Hello, please add new domains: primary: fabola.com.br OK add: eboli.net add: guiacontabil.com add: admfinanceiro.com Regards, Gian

Please unsuspend my account why are you block again my account please unban my account requested you its a most important for me 🙏 please unblock my account and subdomains please why are you kidding me again please humble request you. Username: texu

I tried using a VPN from another country and nothing changed, and I also changed my browser.

Can you try a different internet connection (like a cell phone on its data plan)? The domain on your account (lonly.click) shows this for me.

Sorry, but it doesn't help.

Do you want this to replace the existing free domain we provide, or do you want this as an extra domain? To actually point the domain here, once we add it you'll need to set your name servers to ns1.heliohost.org and ns2.heliohsot.org, or add A and AAAA records pointed to the IPs shown in Plesk.

Please clear your cache. I see the directory listing of a new account when I open your domain.

Are you planning on redirecting all traffic from journalpulse.heliohost.us to synapsejournals.dedyn.io, or is there a reason you need to keep using both domains?

It's not a mistake. You created more than one account again. Creating more than one account violates the terms of service. The only exception to that rule is if the account is on Morty (Morty accounts require recurring payment). You also used a disposable email address, which is prohibited as well. Once again, you already have a free account (texu). You cannot have more than one Johnny account. You also cannot have a Tommy account since you have a Johnny account already. ALL additional accounts MUST be a paid Morty account (https://heliohost.org/morty/). If you are caught again signing up for an account on any server besides Morty, you may be permanently banned from our services.

Domain removed.

VTS is looking to remove domain realbmb.com (no backup needed)

Translation: A root admin can do this for you, escalating...

Once again, stop creating multiple topics for the same request continuing to post multiple topics on the same request as well as creating more accounts may result in a ban, your answer can be found here:

Hello HelioHost Team, I just created this account recently, and I have not uploaded any files yet. However, I received the message: “That account cannot have additional domains added because it has a pending suspension for violating the terms of service.” This seems to be a mistake because I haven’t used the account yet and have not violated any Terms of Service. I just wanted to add some subdomains for my Telegram bot project. Kindly review my account and remove the suspension so I can continue using the service normally. Thank you for your help!

Hello HelioHost Team, I would like to request new add subdomains under my domain, Please add these subdomains to my account. Username: pknlcows 1. webhook.pknlcows.heliohost.us 2. botcore.pknlcows.heliohost.us 3. keynode.pknlcows.heliohost.us 4. botpanel.pknlcows.heliohost.us 5. botnode.pknlcows.heliohost.us 6. syncbot.pknlcows.heliohost.us 7. botserve.pknlcows.heliohost.us 8. botflow.pknlcows.heliohost.us 9. verifybot.pknlcows.heliohost.us Thank you for your support.

Hai dukungan HelioHost, Silakan tambahkan domain terparkir/alias ke akun saya. Username: khamdanaf Server: Tommy Main domain: journalpulse.heliohost.us Alias domain: synapsejournals.dedyn.io DNS untuk synapsejournals.dedyn.io sudah mengarah ke: A 65.19.154.90 AAAA 2001:470:1:1ee::1002 Silakan parkirkan alias ini ke domain utama saya journalpulse.heliohost.us (httpdocs). Terima kasih.