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I want to change the domain from ayu-vpn.my.to to ayu666vpn.dpdns.org because I can't activate the current domain,please help,thank you

That's correct. What error do you get when you try to send email to your domain?

I added the record: tommy.heliohost.org with priority 10 as MX entry for my domain.

That account is already active. It looks like you figured out how to unarchive it yourself.

Hello HelioHost Support Team, I would like to renew my account before it gets deleted. Username: [mahmudiabdelaziz] Server: [ Johnny ] Email: [mahmudi.abdelaziz@yandex.com, mahmoudabdelaziz@live.com] Thank you for your help!

Please check your PMs for information regarding your Lily account.

Wolstech can do this for you.

Hello admins, i am requesting a lily account as i am trying to host a .net project, thank you for your time and effort, my account email is aliniazi.dev@gmail.com

You need an MX record with the value pointed to tommy.heliohost.org to receive email. Did you create an MX record?

Thank you. I can send email to gmail but I cannot receive any emails from gmail?

Did you turn the webmail on? Webmail is off by default, and takes two hours to work once you enable it in Plesk. For IMAP, you need to use tommy.heliohost.org as the mail server (not your domain name).

Thank you very much...💖

Added. It should start working in about 2 hours.

I created an email hello@mindverge.in but the webmail is not working. I added webmail.mindverge.in as A record in Cloudflare. I also tried using the mail client setup but both POP3 and IMAP not working

Thank you very much for your kind support. I’ve completed the reset using a free domain, and I’d now like to re-add my previous domain shomaroho.qzz.io to my account. I really appreciate your help and patience throughout this process.

Thank you!

The restart has been started and you'll receive an email in a bit with a link to continue the reset process. You can set it as your main domain during the reset, or you can choose a free domain as your main domain again, and we can re-add it after the reset.

Domain added. it can take up to 2 hours to start working.

Looks like this account has been deleted (2025-10-16 16:54:53) by the user via the account Dashboard, so there is no action that can be taken on this thread. Marking as [Solved].

My username is: mindverge Kindly, add my domain: mindverge.in I will use A record in Cloudflare to point it to your hosting.

Thank you for your guidance. I do not need any backup of files, as I haven’t deployed my app yet. Please proceed with the account reset. If possible, I would like to keep my recently added domain shomaroho.qzz.io. I appreciate your help.

You are required to do an account reset if you wish to stay on Johnny. You are allowed to have a partial backup of a file or two if you need, but each file needs to be checked manually by an admin prior to being approved for backup to make sure we aren't backing up anything that violates our terms of service. If you don't need a backup of anything let us know and we can proceed with the reset immediately.

I sincerely apologize for uploading the custom WebSocket shell. I now understand it was insecure and violated your policies. I commit to removing it immediately and following your official Flask deployment instructions. I kindly request that my account be unsuspended so I can correct this and continue using HelioHost responsibly. Thank you for your consideration.

i need to remove a domain santa-quiteria.org i will add other in the future

Here is our documentation on how to host a Flask website on the free Johnny plan. https://wiki.helionet.org/Flask Please note that SSH isn't required, nor is uploading hacker web shells with extremely weak passwords stored in plaintext that are comically insecure. If you feel like you're incapable of following these instructions, you can purchase a VPS at https://heliohost.org/vps/ where you will have root SSH access.