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I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I've marked this thread as [Solved] since there are no outstanding queries. However if you change your mind and want a .org temporary alias, please go ahead and raise this in a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

This support request is being escalated to our root admins.

Hi, I’m getting “413 Request Entity Too Large nginx” when uploading videos through a PHP form on shorinryutemple.com. Could you please raise the Nginx client_max_body_size for my domain/account to at least 512M or preferably higher? I also need PHP upload_max_filesize and post_max_size increased to match: upload_max_filesize = 512M or 1024M post_max_size = 1100M max_execution_time = 1200 max_input_time = 1200 The upload path is a PHP form on the Shorin-Ryu Temple site. I don't assume that I can edit the direct nginx config myself (although that would be pretty cool). Thanks!

Hello! Unfortunately the issue has been reported by a few Tommy server users, and it's currently being worked on. When I check your account, I see last login showing as 2026-06-14 18:08:39 so it counted your login, even if it didn't actually let you in. So your account will be active for another 30 days from today. Once we know more about the problem with Tommy, we'll be able to provide a more comprehensive update. Sorry for the inconvenience in the meantime in being unable to access your account.

Thanks for your message. There seem to be issues currently with access to the Tommy server. The problem has been flagged in the staff channel and is being investigated. Sorry for the inconvenience in the meantime. We'll be able to update you with more info once we determine the cause and confirm once it's been resolved.

Username: mobilepaq, Server: Tommy, Main domain: xprl.helioho.st On 2026-06-14 17:43, HelioHost wrote: > [1] > > Hey Mobilepaq, > > It's been a while since we've seen you. Are you still using your > hosting account? The last time you logged in was 2026-05-17. In order > to keep your website active you must log into your control panel at > least once every 30 days. > > If you wish to continue using your hosting plan you will need to log in > by clicking the link below. Next, provide your email and password in > the box and click log in to access your dashboard. If you don't log in > sometime in the next few days your website will be replaced with a > inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there > is little reason to view your control panel anymore, but if we didn't > have a way of determing which accounts were abandoned our servers would > quickly become even more overloaded than they already are. > > We have recently released a new server named Morty that doesn't have > the requirement to login every 30 days to keep your account active that > you may be interested in. You can take a look at your upgrade options > after logging in with the button below. > > Login Now [2] > > [3] > [4] > [5] > [6] > > (c) 2005-2026 Helio Networks. All rights reserved. | Unsubscribe [7] Well, i logined and.. " THIS PAGE ISN?T WORKING heliohost.org is currently unable to handle this request. HTTP ERROR 500 " Tried from both Linux (Chromium) and Win7 (Supermium) - nope, still error 500. Links: ------ [1] https://heliohost.org/partners/namecheap/ [2] https://heliohost.org/dashboard/move/ [3] https://twitter.com/heliohost/ [4] https://www.facebook.com/HelioHost.org/ [5] tel:+1-802-884-3546 [6] https://helionet.org/index/ [7] https://heliohost.org/unsubscribe/?c=70f7a7550fa3eef9cbed0fb799fac078

Hello! I'm having an issue logging into my Tommy account as well, and I've flagged the issue in the staff channel and it's being investigated. Sorry for the inconvenience. When I check your account, I see last login showing as 2026-06-14 15:58:41 so it counted your login, and you're clear for another 30 days now as of today.

Thanks! I don't see that IP as being blocked. I'll escalate this issue to the root admins who'll be able to investigate further here. In the meantime, if you're after something specific in the Wiki, let me know. I'll be happy to paste the info for you into the forum in the meantime as a temporary workaround while we try to get your Wiki access resolved.

Username: denisov, Server: Tommy, Main domain: denisov.helioho.st

IP address 46.98.119.247

Wiki got attacked by bots. The forum and wiki live on the same server, so the wiki being hit causes the forum to slow down. We are working to mitigate the bot attack against the wiki.

Something must be really rotten. Opening the forum takes half an hour, it just scrolls and scrolls and keeps scrolling forever. If I finally manage to open it, the next half an hour is spent logging in. Then I see that I have a message, I try to read it, and I get "Oops, something went wrong, try again". When I try again, I get "Service not available" etc. In short, is something going "to retire" again or what, I don't know, but something is wrong.

Username: josguilherme, Server: Tommy, Main domain: contentdeliverynetworkmchfrenia.helioho.st I tried to log into my account but your website was down. Em sex., 12 de jun. de 2026, 20:24, HelioHost escreveu: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Josguilherme, > > It's been a while since we've seen you. Are you still using your hosting > account? The last time you logged in was 2026-05-15. In order to keep your > website active you must log into your control panel at least once every 30 > days. > > If you wish to continue using your hosting plan you will need to log in by > clicking the link below. Next, provide your email and password in the box > and click log in to access your dashboard. If you don't log in sometime in > the next few days your website will be replaced with a inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there is > little reason to view your control panel anymore, but if we didn't have a > way of determing which accounts were abandoned our servers would quickly > become even more overloaded than they already are. > > We have recently released a new server named Morty that doesn't have the > requirement to login every 30 days to keep your account active that you may > be interested in. You can take a look at your upgrade options after logging > in with the button below. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

This support request is being escalated to our root admins for their consideration.

User made a new thread here: https://helionet.org/index/topic/68290-ip-range-rate-limited-when-i-go-to-httpswikihelionetorgpython/ Still missing the info needed to troubleshoot, but we'll pursue that in the other thread. Locking this one.

The error message page should have advised you to mention which IP address needs to be unblocked. Could you please confirm this detail? Thanks!

This support request is being escalated to our root admins.

Please note, we cannot accept your attempt to set an ETA/SLA of "Priority: 5/5, Emergency: 5/5". All staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) so trying to say things like "Priority: 5/5, Emergency: 5/5" will not have an impact on the free time we have available to donate to Heliohost users. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA We try to action all support requests within 24 hours however this is not a guaranteed timeframe. Thank you for your patience.

Hello! The storage size on your account is 4GB, not TB. We only offer upgrades up to 7GB (7000 MB) maximum, nothing as high as TBs. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please enable remote access hosting account username: russwell database name: russwell_reddit The database user name I want to have remote access: russwell_app I am confirming that the database is PostgreSQL

Hi troops. I've just recently upgraded to 4TB of space and I would really like to just start my whole site over and start from scratch now that I've wet my feet with the interface etc. name: notjohnnyorgan server: Monty Thank you