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To move your account from Johnny to Tommy, please review the details here (especially the part about making a backup of your site and downloading it to your computer first): https://wiki.helionet.org/Moving_Your_Account Once you have created and downloaded your account backup, you can move your account using this page: https://heliohost.org/dashboard/move/

I did a MySQL database "Check and Repair" in Plesk but cannot clear the plesk message box, indicating "The database has no errors", at the bottom right because of the support chat icon at the bottom right within Plesk control panel

Is there something wrong with MySQL database imports right now? It seems to be hanging.

Okay. Thanks for responding. Let's move to Tommy. How do I make the $2 donation?

The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening. Your domains can take up to 2 hours for the 503 Service Unavailable error to go away. Please let us know if you need anything else.

This support request is being escalated to our root admins who can set up the WSGI control access for you.

Could you please enable the WSGI restart on atenahub.app.br? I’m aware of the extra cost.

Yes please. Thank you Krydos.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi. Please add the domain atenahub.app.br to my account. Thanks!

Thank you

Your account is on Johnny, and the domain limit on Johnny is now 5 domains. Please see the news post here from January 28 2026 advising of the change: https://helionet.org/index/topic/66787-domain-limits/ The news update mentioned that the few Johnny users who currently have more than 5 domains will be allowed to keep their current domains for now, but if they want to add or change any of their domains, they will be required to comply with our new limit or upgrade to a plan that supports more domains. Since you've currently got 9 domains, you can either: - Keep the existing 9 domains as they are, without any additions or changes. - If you want to add shoptions.net and temporarytest.shoptions.net, we will need to apply the new limit of 5 domains, so please let us know which other 3 you want to keep on your account, in addition to these 2 new ones. Of course, as the news update mentions, if you need more than 5 domains, you can make a one-time donation of only $2 USD to move to Tommy and have 10 domains available. For even more domains you could create 1 (or more) accounts on Morty where each Morty account gets you 15 domains, or for even more domains than that, it's possible to upgrade to a VPS which allow unlimited domains. Please let me know how you'd like to proceed.

Permissions fixed as well. Not sure what happened there...

now error 403

Hi, my username is inw - please add domains: shoptions.net temporarytest.shoptions.net If you need to remove any existing domains because of 10 limitation, you can remove: peel.informationnetworkwebsite.com jobs.informationnetworkwebsite.com Thank You Much

You've got over 5 GB of backups. Want us to delete those for you? Backups 5182.81 MB Emails 0 MB Files 1820.77 MB Trash 0 MB Logs 1.25 MB PSQL 0 MB MariaDB 85.31 MB Total 7090.14 MB 579M /home/klinker.com.sv/httpdocs 68K /home/klinker.com.sv/private 0 /home/klinker.com.sv/.wp-toolkit 12K /home/klinker.com.sv/.composer 1.3G /home/klinker.com.sv/wordpress-backups 0 /home/klinker.com.sv/.wp-cli 8.0K /home/klinker.com.sv/.ssh

Thank you MoneyBroz. I appreciate your help. I'll get in contact with them.

Krydos or wolstech can do this for you.

Hi MoneyBroz, Can I please get the detailed storage usage report. Thank you.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: ̶Y̶o̶u̶ ̶a̶r̶e̶ ̶a̶b̶l̶e̶ ̶t̶o̶ ̶r̶e̶g̶a̶i̶n̶ ̶a̶c̶c̶e̶s̶s̶ ̶t̶o̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶ ̶i̶m̶m̶e̶d̶i̶a̶t̶e̶l̶y̶ ̶w̶i̶t̶h̶o̶u̶t̶ ̶w̶a̶i̶t̶i̶n̶g̶ ̶f̶o̶r̶ ̶a̶n̶ ̶a̶d̶m̶i̶n̶ ̶b̶y̶ ̶i̶n̶c̶r̶e̶a̶s̶i̶n̶g̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶'̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶.̶ ̶T̶h̶i̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶ ̶u̶p̶g̶r̶a̶d̶e̶ ̶i̶s̶ ̶g̶o̶o̶d̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶l̶i̶f̶e̶ ̶o̶f̶ ̶t̶h̶e̶ ̶a̶c̶c̶o̶u̶n̶t̶,̶ ̶a̶n̶d̶ ̶h̶a̶s̶ ̶n̶o̶ ̶m̶o̶n̶t̶h̶l̶y̶ ̶c̶o̶s̶t̶.̶ Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Hi, My subcription has been suspended due to overuse. I have 7000 mb on my plan and currently am using 7096 mb. Can you please help me? Thank you. Best regards, Wilfredo

That domain did not set up correctly on our end. The issue has been resolved and the domain should start working shortly.

¿No hosting?

The only purchase we see in our system is a single $2 payment to move an existing Johnny account to Tommy. The $2 tommy upgrade does not include a space increase. If you purchased a space upgrade as well, please provide the transaction number of the purchase and we can research. The charge should be for $25 and would be separate from the move to Tommy charge.

Good morning, yesterday I upgraded my plan to Tommy with 6000MB (at least that's what it said when I paid the $2), but it has remained as Tommy at 1000MB.