All Activity

A subscription limit of 0 means you've been blocked from sending email. Users are limited to a maximum of 50 emails per day. Your account sent 73 back on October 25 and lost its ability to send email as a result. Note that for our accounts, we count by recipient so a single email sent to 2 people will count as 2 emails. I've gone ahead and reset it for you. You should be able to send email again shortly.

Hello, I recently upgraded to Morty to improve my website performance and to future-proof a bit. When I try to send outgoing email - I get a message "The mail limit has been reached." I found the subscription for my account and apparently the limit is set to 0? On my domains I can set the limit to 50 messages per hour, and on mailboxes 10...so I am just wondering if 0 as the limit on my subscription was intentional or a bug. Thanks in advance!

Hello! I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello, Please reset my account username: alwalid server: johnny

The peel and jobs subdomains have been removed. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups You can keep track of the domains on your account by going to: Login > Plesk > Websites & Domains > you can view and count your domains to ensure they remain under the Tommy server limit of 10 maximum. The shoptions.net and temporarytest.shoptions.net domains have now been added. Please note that it may take up to 2 hours for the changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Installed. You can see the list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

Hello! I've escalated this thread to Krydos who can sort this out for you.

Hi, could you please install the firebase‑admin library on the Morty server? Thanks. Python: 3.12.4

I just moved to Tommy and will be moved to the new Tommy server in at least within 6 hours. my username is inw - please add domains: shoptions.net temporarytest.shoptions.net If you need to remove any existing domains because of 10 limitation, you can remove: peel.informationnetworkwebsite.com jobs.informationnetworkwebsite.com Thank You Much

You were suspended for having more than one account, which one would you like to keep?

We provide a digital services normaly please unsuspend me please 🥺

Let us know once step 3 is finished https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

Thank you so much!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please add this domain to my account https://frostchicken.chickenkiller.com/

To move your account from Johnny to Tommy, please review the details here (especially the part about making a backup of your site and downloading it to your computer first): https://wiki.helionet.org/Moving_Your_Account Once you have created and downloaded your account backup, you can move your account using this page: https://heliohost.org/dashboard/move/

I did a MySQL database "Check and Repair" in Plesk but cannot clear the plesk message box, indicating "The database has no errors", at the bottom right because of the support chat icon at the bottom right within Plesk control panel

Is there something wrong with MySQL database imports right now? It seems to be hanging.

Okay. Thanks for responding. Let's move to Tommy. How do I make the $2 donation?

The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening. Your domains can take up to 2 hours for the 503 Service Unavailable error to go away. Please let us know if you need anything else.

This support request is being escalated to our root admins who can set up the WSGI control access for you.

Could you please enable the WSGI restart on atenahub.app.br? I’m aware of the extra cost.

Yes please. Thank you Krydos.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi. Please add the domain atenahub.app.br to my account. Thanks!