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Yes, I received it and setup my account again. Thank you. Best Regards,

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Johnny has been powered back on, and everything seems to be working. Let us know if you notice any issues.

We are currently doing maintenance in our datacenter, and we are going to be powering off Johnny, and a few VPS for a short period. We'll make another news post once everything is back online.

Sure.

I want some time to fix my payment. Can you give me like more 2 weeks until I fix it please.

Your account has been reset. You should receive an email shortly to recreate your account.

Hello, I would like to reset my account and start fresh. I don't mind losing all the data currently on the server, as I have another copy of my old site on my local drive. My username is rabul. My main domain is: bulnesabogada.es.eu.org (I don't know if this is necessary when resetting an account).

Remote access enabled. host=65.19.154.90 port=5432 user=kautham_order dbname=kautham_order_service password=<set in Plesk> and host=65.19.154.90 port=5432 user=kautham_events dbname=kautham_order_service password=<set in Plesk>

Marking this as solved since the OS has been changed as requested. Wolstech will contact you via forum private message to discuss further details.

This support request is being escalated to our root admins.

Need remote access for this DB for the following users Hosting Account Username: kautham Database Name: kautham_order_service DB Usernames: kautham_order, kautham_events

No problem

Thank you so much, I'm sorry for the confusion

We're now setting up the Windows Server 2022 VPS for you, we'll let you know when it is finished.

done

Ok, you can prove ownership by logging in to VPS8 SSH and running this command echo "WXt7FNdBhLCh6aUhAbwL" > /home/hpgtech/verify.txt Let us know once you're done.

Just the same as the OS and SQL Server that was on my VPS113, thank you I don't have the access to the email of my client, but I can send the screenshot of the email that was sent to me of the purchase

Do you want Windows Server 2025? Also are you aware that after the 180 days of trial you must provide your own legally obtained license, such as from https://www.mychoicesoftware.com/products/microsoft-windows-server-2025-standard-16-core-license which costs about $650 USD? We can also install Windows Server 2022 which is slightly cheaper license https://www.mychoicesoftware.com/products/microsoft-windows-server-2022-standard-16-core-license which is "only" $510 USD. Since you're posting from a forum account that doesn't match the VPS email address we'll also need to verify your email address like MoneyBroz said before we can change the OS. The easiest way to do that is to send an email to support@heliohost.org from the email address you used to pay for the VPS.

Also send an email from the email associated with this VPS account so we can verify your identity.

it is a new vps so no need for backup

We can do that for you. Be aware that Windows Server comes with a 180 day free trial, after that you must pay for a license to continue using it. Let us know if you need any data backed up and we can continue.

This support request is being escalated to our VPS admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect. Since you already changed your nameservers, there's nothing else you need to do. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

May I request that my vps be converted into a Windows one? Its currently on linux the vps is vps8